Customer Support Assistant

hace 1 semana


Panamá, Panamá Pole Star Global A tiempo completo

**IMPORTANT INFORMATION - PLEASE READ**:
**For this role, you will need to work on site at the company's office.**

**We are based in the City of Knowledge here in Panama - As you will be required to be on-site, you must be at a commutable distance.**

**-**

**About Pole Star**:
As the leader in maritime intelligence, Pole Star Global empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation.

We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages. Quality at Pole Star is at the heart of everything we do. We are a team of motivated and driven quality professionals and work with diverse programmes for Shipping businesses, Financial Markets and Governments.

**The Opportunity**:
We are looking for a Customer Support Assistant on a temporary basis to join our Panama based Support Team for a 3 month period. For this position, you will be helping customers migrate from Legacy Platforms into a new modern platform and offboarding them from those Legacy Platforms.

The role involves assisting the support team with specific project related tasks which will be repetitive in nature and usually in high volume. They will also be clearly defined in written SOPs for the individual.**Responsibilities**:
1. Record Keeping:
- Maintain accurate and organized records of all customer data, vessel information, and account details during the migration process.
- Regularly back up data to ensure information is secure and can be accessed when needed.

2. Migration of Customers:

- Manage the migration of customer data from legacy systems into the new platform, ensuring all relevant information is accurately transferred.
- Perform data quality checks after migration to confirm that all transferred information is accurate and operational.

3. Offboarding Customers:

- Perform all necessary steps to remove customers from older legacy systems once they have been successfully migrated.
- Coordinate with the customer support team to ensure a smooth transition for offboarded clients.

4. Following written SOP instructions:

- Adhere to standardized operating procedures (SOPs) to ensure consistency and accuracy in all data entry and migration activities.
- Ensure all processes are completed according to established guidelines, including data entry, customer onboarding/offboarding, and issue resolution.

5. Providing Daily Updates to Manager:

- Provide daily updates on customer migration, customer data, and any pending or unresolved tasks.

**Requirements**:

- Basic understanding of software systems & strong PC skills.
- Ability to handle repetitive high volume tasks.
- Ability to follow outlined procedures.
- Experienced in Data Entry
- High attention to detail.
- Punctual & strong organizational skills
- Effective and fluent communication skills.

**Skills: (Nice to haves)**
- Prior experience in the Maritime industry, Finance, trade or supply chain
- Experienced in working with sensitive data.

**Benefits**
- Gain exposure to the Maritime Technology Industry
- Working with a friendly, dynamic & innovative team.
- Salary between $800- $850 per month ( assuming 40 hrs per week).


  • Customer Support Agent

    hace 1 semana


    Panamá, Panamá Topmanage A tiempo completo

    **Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._- Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para transmitir conocimientos a los clientes. Poder...

  • Customer Support Agent

    hace 1 semana


    Panamá, Provincia de Panamá, Panamá Capital Recruit A tiempo completo

    **About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. **Job Overview**: We are seeking a highly motivated and customer-oriented individual to join our...


  • Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...


  • Panamá, Provincia de Panamá, Panamá TopManage A tiempo completo

    **Nuestro IT Customer Support Agent debe**: - Experiência en soporte técnico en temas de IT. - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener...


  • Panamá, Panamá The International School Of Panama A tiempo completo

    Administrative Assistant at ISP The divisional administrative assistant provides administrative support to administrators, teachers, staff, students and parents in order to ensure the efficient operation of the divisions' school program. **Reports to**: Divisional PrincipalCollaborates closely with: Principal, Teachers, Parents, Managers from other...


  • Panamá, Panamá Live And Invest Overseas A tiempo completo

    A rapidly-growing online publishing company located in the El Cangrejo area of Panama City is looking for a English-speaking individual for the full-time position of Events Coordinator Assistant. The Events Coordinator Assistant will manage all Events related tasks for the Live and Invest Overseas publishing house and Conferences, ensuring the availability...


  • Panamá, Panamá Sagan Recruitment A tiempo completo

    **Job Title**: Administrative Assistant Location: Remote (EST Time Zone) Salary Range: up to 3500 USD Work Schedule: Monday - Friday, 8:00 AM to 5:00 PM (EST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international...


  • Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Bilingual Customer Support Representative Location: Remote (CST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and...


  • Panamá, Provincia de Panamá, Panamá Sagan A tiempo completo

    **Job Title**: Bilingual Customer Support Representative Location: Remote (CST Time zone) Salary Range: up to 1500 USD Work Schedule: Monday Friday or Tuesday to Saturday, 7:00 AM to 4:00 PM (CST) NOTE: INDEPENDENT CONTRACTOR POSITION Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and...

  • Tour Support Assistant

    hace 2 semanas


    Panamá, Panamá, Panamá Ef Education First A tiempo completo

    Our MissionAt EF Education First, we believe in opening the world through education, providing students of all ages with the freedom and confidence to explore the world. We are seeking an Incident Response Intern to join our team, who shares our passion for education and customer service.The RoleIn this role, you will work closely with the Safety and...


  • Panamá, Provincia de Panamá, Panamá Pole Star Global A tiempo completo

    **IMPORTANT INFORMATION - PLEASE READ**: **This role will be a shift based role, where you will work in shifts rotated** **from Night shift to Day Shift to Swing Shift.** **The shift pattern**: - 6 Days on, 2 Days off. - The shifts will be rotated from 'Night Shift' to 'Swing Shift' to 'Day Shift', separated by the 2 days off. - The Day shift is at 8 hrs...


  • Panamá, Provincia de Panamá, Panamá Hisense Central America A tiempo completo

    Are you a highly organized and detail-oriented individual with excellent communication skills? We're seeking a talented Administrative Assistant to join our dynamic team and provide essential administrative support. **Responsibilities**: - **Office Management**: Manage day-to-day office operations, including scheduling appointments, managing calendars, and...


  • Panamá, Provincia de Panamá, Panamá Hisense Central America A tiempo completo

    Are you a detail-oriented and organized individual with a passion for product management? We're seeking a talented Product Line Manager Assistant to support our team in driving product success. **Responsibilities**: - Product Line Management Support: Provide administrative support to the Product Line Manager, including scheduling meetings, managing...


  • Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Due to the growing demand within our...


  • Panamá, Panamá Workana A tiempo completo

    About this project admin-support / virtual-assistant-1 Open Buscamos a persona que sea muy ordenada y sea muy precavida con los detalles. Ya que para el trabajo que buscamos es trabajar con talentos artsticos como modelos, actores, cantantes e influencers. - Buscar talentos para los proyectos. - Se encargar de organizar sus llamados a grabacin.Coordinarlos a...


  • Panamá, Panamá Pole Star Global A tiempo completo

    **DISCLAIMER: - ** **This role is based on a rotational shift pattern, rotating every 4 weeks between the following timings: - ** 06:00am - 3:00pm (Monday to Saturday) - ( 4weeks) 2:00pm - 10:00pm (Sunday-Friday) - ( 4weeks) 10:00pm - 6:00am (Sunday -Thursday) - ( 4weeks) **Note**: - As this is a hybrid role, you will also need to be commutable to our...


  • Panamá, Panamá Pole Star Global A tiempo completo

    **DISCLAIMER: - ** **This role is based on a rotational shift pattern, rotating every 4 weeks between the following timings: - ** 06:00am - 3:00pm (Monday to Saturday) - ( 4weeks) 2:00pm - 10:00pm (Sunday-Friday) - ( 4weeks) 10:00pm - 6:00am (Sunday -Thursday) - ( 4weeks) **Note**: - As this is a hybrid role, you will also need to be commutable to our...

  • Executive Assistant

    hace 7 días


    Panamá, Panamá, Panamá Sagan Recruitment A tiempo completo

    Job Description: We are seeking a highly skilled Executive Assistant to provide strategic administrative support in a fast-paced, remote work environment. The ideal candidate will have proven experience in executive support or high-level administrative assistance, with a strong focus on email and calendar management across multiple time zones. They will be...

  • Office Assistant

    hace 1 semana


    Panamá, Panamá Inspired Education Group A tiempo completo

    **ROLE SUMMARY**: The Office Assistant plays a vital role in maintaining the smooth operation of the school's administrative functions. They are responsible for providing efficient and effective support to the school office, staff, students and parents. This role requires strong organizational skills, attention to detail, and the ability to communicate...


  • Panamá, Provincia de Panamá, Panamá Rad Hires A tiempo completo

    **Ecommerce Customer Service and Sales Support - LATAM**: Our client is a dynamic and fast-growing company specializing in multiple e-commerce brands. Their mission is to provide exceptional order fulfillment for their customers. **Responsibilities**: - Provide excellent customer service to customers - Resolve customer inquiries and complaints - Answer...