Director, VCA Implementation Services

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Description

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, technology, payments and economics, VCA solves the most strategic problems for our clients. VCA's core client segments include issuers, acquirers, merchants, fintechs, payment enablers and governments.

Within VCA exists VCA Implementation Services (VIS), a hands-on execution partner, implementing, operating, and optimizing Visa products in client environments to accelerate activation, portfolio growth, risk control, and data-driven performance.

The Visa Consulting and Analytics team is looking for a high-performance individual to join its Implementation Services practice and play a key role in developing and delivering high impact projects in the Central America & Caribbean region. The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

The Implementation Services Director will support the design, implementation and execution of business initiatives and consulting recommendations for clients on their behalf. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development-redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.

This role will combine commercial intelligence with Visa data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.

The potential candidate will proactively develop and carry on innovative and value-added use cases ensuring a smooth and flawless execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment, project management and performance management.

Specific duties and responsibilities for this position include but are not limited to

• Product implementation and Technology projects Support VIS team in developing new use cases related to product implementation support and technology projects, such as development of new products, implementation of Visa's products and services into issuers, acquirers and merchants.
• Business Development Develop the VIS Digital Practice by bringing in new projects and developing use cases related to it. Creation of developing, digital and multidisciplinary teams to implement digital tools and methodologies to expedite product launches and go to market.
• Execution & Implementation Focus This role requires a significant portion of time dedicated to hands-on execution and implementation activities. The Director will not only oversee strategic planning and stakeholder management but will also be directly involved in driving project deliverables, coordinating resources, resolving issues, and ensuring the timely and high-quality deployment of digital payment solutions.
• Financial Oversight Oversee the operational budget, tracking expenses, and aligning spending with strategic priorities.
• Performance Management & Reporting Track and measure projects KPI's. Analyze results, provide insights and foster a virtuous cycle of continuous improvement.
• Collaboration Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa's local, regional and global groups.
• New use cases development Leverage Visa's innovation, product and data capabilities to further grow our clients' business by working together with the sales and product teams as well as the Visa Innovation and Data Science team
• Standardize and scale Help scale the function by shaping frameworks, methodologies, processes and required operational enablers to drive business growth and efficiencies on behalf of our partners and internally.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

• Bachelor degree in quantitative fields such as industrial engineering, business administration, economics, and finance. Masters Degree in related fields a plus.

• 5+ years of relevant experience in financial services industry, payments, consulting or similar.

• Knowledge and experience in financial-banking product development and product management

• Technological driven mindset, digitally savvy and up to date with latest market and industry analytical and digital trends.

• Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability.

• Experience executing digital transformation projects and managing several implementation squads simultaneously seeking flawless delivery and efficiency

• Experience managing technological solutions and products implementation projects to secure timely go to market

• Multitasker with ability to manage multiple projects simultaneously

• Strong analytical skills and data-driven thinking

• Passionate, self-motivated, results in an oriented individual with the ability to handle numerous projects concurrently.

• Excellent communication, story-telling and presentation skills

• Team player

• Team leader

• Fluent Spanish and English

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.