Customer Service Analyst

hace 2 días

Panamá Panamá Panama Bank of China, Sucursal Panamá A tiempo completo


Descripción del puesto

Buscamos un Customer Service Analyst con pensamiento critico, enfoque proactivo y habilidades para manejar prioridades multiples en un entorno dinamico y multicultural. Esta posicion es clave para fortalecer la experiencia del cliente y asegurar un servicio de alta calidad que refleje los valores y estandares de nuestra empresa.

Responsabilidades:

  1. Attend customers, acknowledge their requirements and reply their consults; Guide the customer fill the forms and present necesarry documentos, check the customer and account statues, including but not limited: signature, dormant, account, available balance, ID expiry or not, and so on.
  2. Carry on the no financial transactions (not related funds) such as: maintain E-banking servie, prepare account statement or consulting letter, bank reference letter, updated customer information.
  3. Carry on the KYC procedure in the customer on boarding process, including but not limited: search negative information, guide customer fill in the forms, analyze financial statues and transaction profile, and so on.
  4. Input mandatory customer information in core banking system, link correspondent parties, set up transaction profile, input supplementary information and carry on CDD/EDD/SDD process in AML (Anti Money Laundering) system.
  5. Prepare customer files as well as database for supervisor verify, once related high risk customer need approved by the compliance offer (Peps need approved by General Management)
  6. Contact customer update information required by the Quality Assurance Team in order to update both in physical files and in the banking system.
  7. Evaluate the customer risk and statues, analyze the account movements and give initial comments whether maintain or terminate the relationship with customer.
  8. Other works which supervisor assigned.
  9. Other functions that could be assigned by the Head of Department.


Requisitos

Education:

  • High School Diploma
  • Bachelor degree Finance, Banking, or Economics is preferred.

Experience:

  • At least two year working experience of onboarding clients and update.
  • Full command of AML and Sanction

Special Skills or Knowledges:

  • Customer Service Oriented
  • Detail Oriented
  • Organization and planning
  • Teamwork and Leadership

Software:

  • MS Office User (Intermediate)

Languages:

  • Full command of English & Spanish
  • Basic command of Chinese is preferred


Detalles

Nivel mínimo de educación: Secundario (Graduado)


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