CRM Intern

CRM INTERN

Location: Panamá, Panamá City

Reports to: Digital & CRM Manager

This is an internship program for students in their last year of college with full time availability.

YOUR ROLE @CHANEL

To support and follow up CRM & Digital projects, implementations, campaigns, and digital tools while protecting our brand equity to drive Digital & CRM objectives.

WHAT IMPACT YOU CAN CREATE AT CHANEL

CUSTOMER DATABASE GROWTH:

• Organize physical file of customer paper cards

• Transform paper cards to digital format (PDF) using special scanners and other devices ensuring the quality and legibility of the documents.

• Organize the digitized files in specified order folders, following data privacy criteria.

• Re-type records in Spreadsheet template to populate the CRM database, following required procedures and formats.

• Produce daily reports on the progress of digitization and the status of documents.

• Organize deposit to ensure physical storage remains clean and properly arranged for paper card destruction.

YOU ARE ENERGIZED BY

• Bringing order and structure to processes and tasks.

• Appreciating the history and heritage of The House of CHANEL.

• Fostering meaningful client experiences centered around inclusion and authentic connection.

• Building collaborative partnerships and positive relationships within the team and beyond.

• Approaching every situation with a true service mindset and resilience in a constantly changing environment.

• Working effectively and efficiently as part of a team, sharing ideas, and actively contributing to a positive morale.

WHAT YOU WILL BRING TO THE ROLE

• Bachelor's Degree in Communication, Marketing, Business Administration, or a related field, or currently enrolled in a similar program.

• Enthusiasm and Willingness to Learn: Brings a positive attitude and genuine interest in gaining new skills and knowledge related to CRM and digital marketing.

• Strong Organizational Skills: Demonstrates a natural ability to keep tasks, data, and schedules in order, helping the team stay on track with multiple projects.

• Attention to Detail: Pays close attention to accuracy, ensuring customer data and communications are handled with care.

• Team Player Mindset: Thrives in a collaborative environment, ready to support colleagues and contribute to group success.

• Effective Communication: Able to communicate clearly and professionally, both in writing and verbally.

• Adaptability: Comfortable with change and willing to take on new challenges as they arise.

• Resourcefulness: Shows initiative by seeking out information, asking questions, and finding ways to help the team.

• Analytical Curiosity: Interested in understanding how data informs decisions and open to learning basic analytical tools over time.

• Bilingual Advantage (if relevant): Fluency in English and Spanish is a plus, helping to support a diverse team and client base.

WHAT YOU WOULD GAIN FROM THIS EXPERIENCE

• Hands-on CRM Experience: Exposure to CRM tools and processes.

• Team Collaboration: They will improve their teamwork and communication skills by working closely with various departments such as marketing, sales, and IT.

• Project Management Skills: The assistant will learn to handle multiple tasks, meet deadlines, and contribute to real campaigns and projects.

• Problem-Solving Abilities: Navigating daily challenges and finding solutions will help them strengthen their problem-solving and critical thinking abilities.

• Professional Growth: The experience will boost their resume, providing relevant skills and achievements that are valuable for future roles in CRM, marketing, or customer service.

• Adaptability: Working in a dynamic, fast-paced environment will enhance their ability to adapt quickly to new tools, processes, and priorities.

• Networking Opportunities: They will build professional relationships, expanding their network within the company and other affiliates.

WHAT YOU WILL LEARN / WHAT CHANEL CAN OFFER YOU

• Project management skills with excellent attention to detail.

• Ability to manage and oversee multiple projects concurrently.

• Ability to work with diverse cultures worldwide.

• Excellent communication, relationship builder and a self-awareness.

• Advanced Proficiency in Microsoft Office applications.

• Extensive knowledge about the brand and its history.

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL.