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director of sales
hace 3 semanas
Summary
As the Director of Sales & Marketing, you will be responsible for planning and executing commercial strategies, leading the Sales & Marketing team, ensuring an exceptional customer experience, and actively contributing to the hotel's financial goals.
Key Responsibilities
- Design and implement commercial strategies that enhance the hotel's positioning and support financial objectives.
- Lead the Sales & Marketing team, fostering professional development, collaboration, and achievement of individual and group goals.
- Build lasting relationships with key clients, explore new business opportunities, and encourage referrals.
- Support complex negotiations and assist in resolving complaints to ensure a positive experience for strategic clients.
- Collaborate with the General Manager in developing short-, medium-, and long-term commercial plans at both local and international levels.
- Ensure excellence in post-sale service by overseeing processes and maintaining ongoing customer satisfaction.
- Monitor and ensure compliance with the hotel's communication and customer service standards.
- Analyze performance results and present reports to the General Management and property owners.
Qualifications
Requirements / Competencies
- Bachelor's degree in Hospitality, Marketing, Sales, Tourism, or related fields.
- Intermediate to advanced English (reading, writing, and spoken communication).
- Native or advanced Spanish (reading, writing, and spoken communication).
- Minimum 6 years of experience in hotel sales.
- At least 2 years of experience in commercial team management.
- Strong leadership, strategic thinking, negotiation, and interpersonal skills.
