French Emergency Operator

Do you want to enjoy your life in Panama City and w ould you like to be a part of a very multicultural and fun working environment? Availability to workduring the week + Saturdays andSundays (rotational) in early (9 am to 5 pm) or / and late shift (5pm to 1 am) Would you like to help people´s language learning adventure be safe and fun? 

If so, keep on reading

If you are passionate about customer experience management this position will be perfect to kick-start your international career. Thrive in a fast-paced, technologically savvy company that aims to open the world through education. A connection and experience you would make possible for our customers every day. The Emergency Support Team is looking for individuals who are proficient in French and have a strong empathy, positive attitude, and remain calm under pressure for a telecommunication role. These individuals will use their customer service and communication skills to aid in streamlining communication for the Emergency Teams. This is an all year around position. This position will field incoming calls to the emergency line from parents of students and students who are attending a Language course abroad. Your main role will be to answer the calls and listen to the parents’ concerns, assess the level of urgency on the call to determine the course of action. Answer all calls that come into the parent emergency line for students Liaise with teammates to ensure consistency with call management Provide support to parents as needed and provide good customer service while fielding calls Good judgement to determine when to escalate calls Complete fluency in French and English, confident and clear communication + additional languages Spanish, Italian a plus Great communication Strong service mind and listening skills Positive attitude and empathy for others Good judgement – ability to recognize when an issue should be escalated Calm under pressure We offer A competitive hourly salary Ongoing trainings A fun work environment Free online Language courses with EF Hello Fresh coffee and fruit to boost your vitamins Team activities / drinks at the office Multiple EF job opportunities  To be considered for this role, applicants must live in Panama City and the legal right to live and work in Panama.ApplicationPlease submit your CV in English online. We will screen applications on a rolling basis.

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