Senior Collection Specialist

hace 2 semanas

Panamá, Panamá, Panamá Philips A tiempo completo

Job Title:
Senior Collection Specialist


Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.

But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.

It's what inspires us to create meaningful solutions - the kind that makes a real difference - when it matters most.


The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever-evolving health and well-being needs.

In this role, you have the opportunity to make life better
Looking at the challenges the world is facing today Philips' purpose has never been more relevant.

So whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.


You are responsible for

  • Manage an active customer base of accounts
  • Contact clients with past due balances in the portfolio to obtain payment, payment commitment, and follow up on payment promises.
  • Meets or exceeds targeted cash collection metrics, reducing past due, bad debt exposure, and other quantitative targets.
  • Accountable for reporting any disputed/ shortpaid invoices, identifying the root causes, and collaborating with the internal department to expedite resolution/payment.
  • Escalate major collection issues with Management that may require special attention/ support.
  • Support and develop accounts receivable lean process improvements.
  • Prepare proposals for agency placement and write off to bad debt.

To succeed in this role, you'll need a customer-first attitude and the following

  • Bachelor's degree
  • 3 years of working experience preferable
  • Strong collections background in businesstobusiness collections with a customer service/retention mindset
  • Fluent in English, Spanish is a plus
  • Experience in negotiation, customer service, and strategic thinking
  • Knowledge or experience working with Excel specifically (Vlook up and pivot tables)

How we work at Philips
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

  • We believe in the importance of impactful collaboration:_ There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving.
  • We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a casebycase basis.
  • We want to be at our best:_ The way we work and our workspaces are designed to support our wellbeing, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?
Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

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