Customer Support Quality Assurance Manager

hace 2 semanas


Panamá, Panamá, Panamá Brainrocket A tiempo completo
Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support.

With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.


Due to the growing demand within our operational activity, we are currently looking for a Customer Support Quality Assurance Manager to join, on a full-time basis, our Panama Team.

This role will monitor and provide actionable insights to the customer support team.

Responsibilities:

  • Oversee a team of up to 15 customer support representatives.
  • Deliver feedback and provide coaching to the customer support team in order for the team deliver an excellent customer experience.
  • Conduct regular audits of Live Chat customer interactions and provide effective feedback to the customer support agents to improve their performance
  • Conduct 1 on 1 sessions with the customer support team members.
  • Develop and implement tracking and reporting methods with the intention of monitoring and analyzing key performance metrics for the department such as working time, quality and productivity of the agents
  • Prepare weekly and monthly working schedules for the customer support team.

Qualifications:

  • Excellent written and verbal knowledge of English
  • Customer Support experience in QA
  • Ability to work and cooperate in a fastpaced environment


  • Panamá, Panamá, Panamá Grainger Panama Services A tiempo completo

    The Sr. Sourcing Quality Specialist is responsible for daily support of Sourcing Execution Team ( Quotes & Support). The Sr. Sourcing Quality Specialist role is responsible for maintaining and monitoring customer touch points through Verint Quality Phone System and other systems designed to identify opportunities of improvement.Perform root-cause analysis of...


  • Panamá, Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.Due to the growing demand within our...


  • Panamá, Panamá, Panamá Pole Star Global A tiempo completo

    About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological...


  • Panamá, Panamá, Panamá Pole Star Global A tiempo completo

    About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological...

  • Quality Assurance Rn

    hace 2 semanas


    Panamá, Panamá, Panamá Mon Health System A tiempo completo

    Job Summary At the direction of the Director of Quality and in collaboration with medical staff and hospital staff, the Quality Assurance RN is responsible for hospital wide identification, collection, analysis and reporting of data and information to foster a culture of continuous improvement. Job Requirements a.Minimum Education Requirement :Nursing...


  • Panamá, Panamá, Panamá Pole Star Global A tiempo completo

    This is a Hybrid role requiring 2/3 days per week in the office (We are based in the City of Knowledge area)About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through...

  • Quality Assurance

    hace 2 semanas


    Panamá, Panamá, Panamá Fiserv, Inc. A tiempo completo

    Quality Assurance - Emisión Actividades - Es el responsable de elaborar el plan de pruebas internas alineadas a la validación de la calidad funcional de los requerimientos definidos a través de las historias de usuario/requerimientos. Realiza actividades relacionadas con la planificación, diseño, scripting, ejecución y realización de informes de los...


  • Panamá, Panamá, Panamá Grainger Panama Services A tiempo completo

    The Sr. Sourcing Quality Specialist is responsible for daily support of Sourcing Execution Team ( Quotes & Support). The Sr. Sourcing Quality Specialist role is responsible for maintaining and monitoring customer touch points through Verint Quality Phone System and other systems designed to identify opportunities of improvement. This role is key to ensure...


  • Panamá, Panamá, Panamá Marriott International, Inc A tiempo completo

    Additional Information English & Spanish: Professional working proficiency or higherJob Number Job Category Procurement, Purchasing, and Quality AssuranceLocation JW Marriott Panama, Calle Punta Colon, Panama City, Punta Pacifica, PanamaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYThe position is responsible for...


  • Panamá, Panamá, Panamá Kuehne Nagel A tiempo completo

    You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference. Your Role To Support and provide Value to our Key Account Customers along the customer engagement cycle through Supply ChainConsultancy, Tender Support and Value...


  • Panamá, Panamá, Panamá Marriott International A tiempo completo

    JOB SUMMARY The position is responsible for implementing quality assurance processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change. CANDIDATE PROFILE Education and...


  • Panamá, Panamá, Panamá The Luxury Collection A tiempo completo

    Position Type Non-Management Additional Information: This hotel is owned and operated by an independent franchisee, The Bristol Resort S.A. The franchisee controls all aspects of the hotel's employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by...

  • Customer Success Manager

    hace 2 semanas


    Panamá, Panamá, Panamá Simera A tiempo completo

    The Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer relationships.Key ResponsibilitiesAct as the main point of contact for customers, providing guidance and support throughout the customer journeyIdentify customer needs and develop and implement customer...


  • Panamá, Panamá, Panamá Worldwide Recruitment Solutions A tiempo completo

    Position Descriptions: The Quality Control Manager (QCM) is responsible for implementing and managing the QC program in collaboration with the project superintendent. They will typically coordinate the activities of multiple QC engineers on one or more projects. The QC manager will work closely with the PM and PS to resolve QC issues to the satisfaction of...


  • Panamá, Panamá, Panamá Gurusoft, S.A A tiempo completo

    Profesional en informticaIngeniera en software o una disciplina relacionada con la tecnologa de la informacin, programacin.FuncionesCrear un plan de pruebas funcionales y testing por producto que cumpla la normativa y regulacin local a. Comparar los resultados reales y esperados, verificando si un producto cumple con los requisitos.Automatizacin de pruebas...


  • Panamá, Panamá, Panamá Marriott International, Inc A tiempo completo

    Job Number Job Category AdministrativeLocation The Santa Maria a Luxury Collection Hotel & Golf Resort Pana, Santa Maria Boulevard, Panama City, Panama, PanamaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementAdditional Information:This hotel is owned and operated by an independent franchisee, The Bristol Resort S.A. The...

  • QA/qc Manager

    hace 2 semanas


    Panamá, Panamá, Panamá The Aes Corporation A tiempo completo

    En AES, elevamos la calidad de vida en todo el mundo cambiando la forma en la que la energía funciona. Todos tienen un impacto cada día en nuestros equipos pequeños y globales. Postúlese aquí para iniciar una extraordinaria carrera hoy mismo. At AES we are lookinf for a QA/QC ManagerRole DescriptionThe QA/QC Manager shall have experience in quality...

  • Customer Support Agent

    hace 2 semanas


    Panamá, Panamá, Panamá Topmanage A tiempo completo

    Nuestro Customer Support Agent debe:Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para transmitir conocimientos a los clientes. Poder...


  • Panamá, Panamá, Panamá Fullstack Labs A tiempo completo

    You will develop automated tests and configure testing automation environments. You will ensure proper test coverage and will test features to ensure they are properly built, function as they are designed to function, and correctly solve clients' problems. To do this you will gain a deep understanding of our client's business and the problems that the...


  • Panamá, Panamá, Panamá Fullstack Labs A tiempo completo

    You will develop automated tests and configure testing automation environments. You will ensure proper test coverage and will test features to ensure they are properly built, function as they are designed to function, and correctly solve clients' problems. To do this you will gain a deep understanding of our client's business and the problems that the...