Customer Support Agent

hace 2 semanas


Panamá, Panamá, Panamá Topmanage A tiempo completo

Nuestro Customer Support Agent debe:

  • Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._
  • Tener conocimientos contables y/o administrativos.
  • Estar orientado al servicio al cliente y a la solución de problemas.
  • Tener facilidad para transmitir conocimientos a los clientes.
  • Poder mantener el flujo de comunicación con los clientes tanto vía telefónica como escrita.

Día día del Customer Support Agent:

  • Atender las incidencias y solicitudes asignadas de los clientes.
  • Dar seguimiento diario de los avances de cada solicitud y llevar a cabo las actividades pactadas con el cliente.
  • Realizar pruebas, investigar y dar solución a las actividades y tareas asignadas.
  • Canalizar los requerimientos y solicitudes a los departamentos correspondientes en caso de que sea requerido.
  • Prestar apoyo a compañeros y/o otros departamentos cuando sea requerido.

Conocimiento deseable más no indispensable:

  • Experiência en el uso de Windows Server (Nível Básico).
  • Conocimiento de Redes.
  • Nível básico de uso de lenguaje SQL.

Top 5 ADN de este Customer Support Agent:

  • Eficiencia Comunicatividad Team Player Pensamiento Lógico Adaptabilidad

  • IT Customer Support Agent

    hace 2 semanas


    Panamá, Panamá, Panamá TopManage A tiempo completo

    Nuestro IT Customer Support Agent debe:Experiência en soporte técnico en temas de IT. Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ Tener conocimientos contables y/o administrativos. Estar orientado al servicio al cliente y a la solución de problemas. Tener facilidad para...

  • Tech Support Agent

    hace 2 meses


    Panamá, Panamá, Panamá Foundever™ A tiempo completo

    Job SummaryJob description: Tech Support AgentLanguage: Advanced EnglishRequirement:Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service information. Disclosure of terms of agreement for said products or services. Enter new...

  • Tech Support Agent

    hace 2 semanas


    Panamá, Panamá, Panamá Foundever A tiempo completo

    Job SummaryJob description: Tech Support AgentLanguage: Advanced EnglishRequirement: Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service information. Disclosure of terms of agreement for said products or services. Enter...


  • Panamá, Panamá, Panamá Pole Star Global A tiempo completo

    About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological...


  • Panamá, Panamá, Panamá Pole Star Global A tiempo completo

    About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological...


  • Panamá, Panamá, Panamá Pole Star Global A tiempo completo

    This is a Hybrid role requiring 2/3 days per week in the office (We are based in the City of Knowledge area)About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients' business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through...

  • Customer Service Agent

    hace 2 semanas


    Panamá, Panamá, Panamá Unifeeder A tiempo completo

    About the company Unifeeder Group is a global logistics company with over 150 vessels, transporting 5.5 million containers annually. Their efficient and sustainable transport solutions simplify supply chain management for their customers, allowing them to focus on their core business. They have recently established services in the Americas and aspire to...


  • Panamá, Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.Due to the growing demand within our...


  • Panamá, Panamá, Panamá Grupo Noa International A tiempo completo

    de la Plaza Grupo noa international is currently seeking Sales and Customer Service Agents to work for our client, a fully natural-based supplements store that specializes in selling probiotics, pre-biotics, mushrooms, krill oil, and other health supplements. As a Sales and Customer Service Agent, you will be responsible for providing exceptional customer...

  • Customer Support

    hace 2 semanas


    Panamá, Panamá, Panamá Community Phone A tiempo completo

    Community Phone:- remote first and always_At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our...

  • Customer Care Position

    hace 2 semanas


    Panamá, Panamá, Panamá Support Services Group A tiempo completo

    Seeks to delight customers, understand their needs, and demonstrate empathy via phone and in writing. Ability to thrive in an Omni-channel contact center environment. Typing 35-40WPM and advanced computer knowledge with the ability to quickly learn new software. A high degree of accuracy with all work and exceptional attention to detail.Ability to multi-task...


  • Panamá, Panamá, Panamá Manpower Panamá A tiempo completo

    Desirable experience in the electronics industry, not essential, but the experience in data analysis and creationof new reports is between 1 and 3 years of experience.Availability to work face-to-face in the offices and temporary contract 3 months**Support in Customer tasks, Experience with monitoring, performance measurement of claims.Advanced level in...


  • Panamá, Panamá, Panamá Manpowergroup CCA A tiempo completo

    Desirable experience in the electronics industry, not essential, but the experience in data analysis and creationof new reports is between 1 and 3 years of experience.Availability to work face-to-face in the offices and temporary contract 3 months**Support in Customer tasks, Experience with monitoring, performance measurement of claims.Advanced level in...


  • Panamá, Panamá, Panamá Community Phone A tiempo completo

    Community Phone:- remote first and always_At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before.Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex contracts. Our...

  • Email Support Agent

    hace 2 semanas


    Panamá, Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.Job PurposeRequirements: Excellent written...


  • Panamá, Panamá, Panamá Brainrocket A tiempo completo

    Lacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs.Due to the growing demand within our...


  • Panamá, Panamá, Panamá Uber A tiempo completo

    About the RoleThe Greenlight Team Lead will support the day-to-day operations of local in-person of our driver-partner and couriers support locations.In this role, you will be mentoring and leading a team on how to best build our Uber's relationship with driver-partners, support their operational needs, and guide the daily operations of the center.What...

  • Customer Service Agent

    hace 2 semanas


    Panamá, Panamá, Panamá Center Source Ops S.A. A tiempo completo

    Requerimientos- Educación mínima: Educación Básica Primaria1 año de experiênciaIdiomas: Inglés Palabras clave: servicio, representante, demostrador, feriante, viajante, representative, agente


  • Panamá, Panamá, Panamá Panajobs Recruiting, S.A A tiempo completo

    Técnico de Ventas y Customer Support (Horarios Nocturnos) Vacante Fresca: PanaJobs Recruiting, SAPublicado el:,por PanaJobs Recruiting, SADescripción de la Empresa:Reclutamiento y Selección.ACERCA DE LA VACANTEFunciones del PuestoEncargado de ventas, soporte técnico en callcenter por medio de plataforma virtual, interacción con los clientes por medio de...

  • Tier 2 Tech Support

    hace 2 semanas


    Panamá, Panamá, Panamá Simera A tiempo completo

    The Tier 2 Tech Support will work closely with the customer and other teams to provide a resolution in a timely manner.Key ResponsibilitiesRespond to customer inquiries escalated from the Tier 1 teamTroubleshoot and diagnose complex technical issues related to hardware, software, and networkingIdentify and resolve underlying issues that contribute to the...