Customer Support Team Lead

hace 2 semanas

Panamá, Panamá, Panamá Uber A tiempo completo

About the Role
The Greenlight Team Lead will support the day-to-day operations of local in-person of our driver-partner and couriers support locations.


In this role, you will be mentoring and leading a team on how to best build our Uber's relationship with driver-partners, support their operational needs, and guide the daily operations of the center.


What You'll Do

  • Support daily operations through operational oversight and analysis.
  • Handle critical issues of more difficult support interactions.
  • Run the scheduling, attendance, and general administration of a team.
  • Train, mentor, and guide your team to strengthen the quality and efficiency metrics.
  • Coordinate with the facilities, office management team, and retail team to ensure the center functions accurately while meeting Uber standards.
  • Optimally communicate and connect with managers regarding people, process, and project management related to your center.
  • Improve processes on behalf of our Uber team and partners.

Basic Qualifications

To succeed you'll need to have:

  • Intermediate Excel and data interpretation skills: Ability to understand & build charts, graphs, and pivot tables.
  • Demonstrated background in solving sophisticated customer problems.
  • Proficiency in the use of modern technology.
  • The ability to build trust, demonstrating personal excellence with empathy, authenticity, inclusivity, and fairness
  • Experience investing time in coaching and supporting the development of others
  • A mindset that operationalizes
  • Great communication skills
  • Serenity
  • A planning aptitud
  • Problem Solving skills

Preferred Qualifications

  • Bachelor's degree.
  • Experience in serviceindustry, customer support, or in a fastpaced environment.
At Uber, we reimagine the way the world moves for the better.

The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on.

We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently.

If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.

Uber is proud to be an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber's cultural identity.

Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office.

For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time.

Please speak with your recruiter to better understand in-office expectations for this role.

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