Tech Support Agent
hace 2 semanas
Job Summary
Job description:
Tech Support Agent
Language:
Advanced English
Requirement:
- Research information using available resources and tools to respond to customer inquiries and/or requests.
- Manage and resolve customer complaints.
- Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
- Enter new customer information into the system.
- Update existing customer information.
- Identify and escalate priority issues.
- Route calls to appropriate resources.
Benefits:
- Job stability.
- Growth opportunities.
- Medical insurance.
- Private life insurance.
- Referral bonus program.
- Discounts at restaurants, universities, gym membership.
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