Tech Support Representative

hace 2 semanas


Panamá, Panamá, Panamá Foundever A tiempo completo

Tech Support Representative Req ID#:
Panama, Panama, PA

Job Description:
Job SummaryRole Purpose

  • Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.
Primary Responsibilities

  • Research information using available resources and tools to respond to customer inquiries and/or requests.
  • Manage and resolve customer complaints.
  • Provide customers with product and service information.
Disclosure of terms of agreement for said products or services.

  • Enter new customer information into the system.
  • Update existing customer information.
  • Process orders, and service renewal requests.
  • Promote customer loyalty and retain clients.
  • Identify and escalate priority issues.
  • Route calls to appropriate resources.
  • Document call information according to standard operating procedures.
Skills Requirements

  • Verbal and written communication skills
  • Process adherence
  • Listening skills
  • Customer service oriented
  • Objective Judgment
  • Adaptability
  • Team work
  • Stress tolerance
  • Good data entry and typing skills.
  • English Level B2 or upper

About Us Job Segment:
Technical Support, Customer Service Representative, Data Entry, Technology, Customer Service, Administrative

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