Tech Support Representative
hace 2 semanas
Job Summary
Role Purpose
- Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.
- Research information using available resources and tools to respond to customer inquiries and/or requests.
- Manage and resolve customer complaints.
- Provide customers with product and service information. Disclosure of terms of agreement for said products or services.
- Enter new customer information into the system.
- Update existing customer information.
- Process orders, and service renewal requests.
- Promote customer loyalty and retain clients.
- Identify and escalate priority issues.
- Route calls to appropriate resources.
- Document call information according to standard operating procedures.
- Verbal and written communication skills
- Process adherence
- Listening skills
- Customer service oriented
- Objective Judgment
- Adaptability
- Team work
- Stress tolerance
- Good data entry and typing skills.
- English Level B2 or upper.
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Tech Support Representative
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Tech Support Representative
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