Senior Technician, Technical Support

hace 2 semanas


Panamá, Panamá, Panamá Dell Technologies A tiempo completo
To keep up with constantly evolving technology, the team is fully trained whenever a product is upgraded or launched.

Join us as a Specialist on our Customer Services team in Panama to do the best work of your career and make a profound social impact.

What you'll achieveAs a Customer Service Specialist, you will be the customer's advocate, ensuring sophisticated issues are dealt with quickly and effectively, while skillfully managing expectations.

You will become a specialist in Dell Technologies products, solutions and capabilities, experimenting with new innovations and discussing established methodologies with your team.


You will:

Manage and resolve a variety of customer issues through multiple communication channelsIncrease customer satisfaction and build loyalty through outstanding personalized support, adhering to the administrative policies and proceduresAssist leadership in effectively improving the overall service levels provided to the customerProvide mentorship and direction to other team members where requiredTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table.

Here's what we are looking for with this role:

Essential Requirements1-3 years of professional experience in a similar roleIntermediate to Advance Portuguese and English communicationOutstanding customer care to solve customer issues in an efficient way, building a seamless customer experienceAdvanced knowledge on Microsoft Office programsAvailability to work on different shifts and/or days: weekends, holidays, etc.

Desirable RequirementsCurrently studying at university or graduated in the last yearBackground on tech environment or Troubleshooting experience

  • Panamá, Panamá, Panamá Dell Technologies A tiempo completo

    Senior Technical Support TechnicianJoin us as a Senior Technician on our Product Services team in Panama to do the best work of your career and make a profound social impact.What you'll achieveAs a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize...


  • Panamá, Panamá, Panamá Dell Technologies A tiempo completo

    For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.Join us as a Senior Technician on our Product Services team in Panama to do the best work of your career and make a profound social...


  • Panamá, Panamá, Panamá Dell Technologies A tiempo completo

    Senior Technical Support TechnicianJoin us as a Senior Technician on our Product Services team in Panama to do the best work of your career and make a profound social impact.What you'll achieveAs a Senior Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize...


  • Panamá, Panamá, Panamá Dell Technologies A tiempo completo

    For critical matters, we use our systems to provide remote diagnostic technical support. If there's an issue with a customer's product, we'll analyze it, identify the cause, recommend a solution and document the problem.Join us as a Senior Technician on our Product Services team in Panama to do the best work of your career and make a profound social...

  • IT Support/technician

    hace 2 semanas


    Panamá, Panamá, Panamá Quattris Global A tiempo completo

    Installation and troubleshooting of IT software and hardwareRouter Switches AP Firewalls SDWANs PCs Printers Working with remote team and other onsite engineersJob Types: Full-time, Part-time, Temporary, Contract, PermanentContract length: 1 dayPay: B/ B/.35.00 per hourExpected hours: 40 per weekApplication Question(s): Do you speak English? Are you based in...

  • Technical Support

    hace 2 semanas


    Panamá, Panamá, Panamá Enterprise Cloud Solutions (ECSolutions) A tiempo completo

    Publicado el día Lunes 04 de Marzo de 2024Responsibilities Provide basic troubleshooting support for network:Identify and locate network devices/ports. Wiring or rewiring. Serial console cable and PuTTY Provide technical support for desktops/laptops and end users:Diagnose issues related with identity access like expired/blocked credentials or if credentials...


  • Panamá, Panamá, Panamá Onelogin A tiempo completo

    Enterprise Technical Support Advisor Location PA-Panama City Job ID 2- Category Support Position Type Regular Full-Time Overview Quest Software offers award-winning products that simplify IT management for more than, customers worldwide. Quest Software provides critical components to expand, enhance and simplify IT operations through enterprise solutions....


  • Panamá, Panamá, Panamá Dell Technologies A tiempo completo

    Job PostingAgente de Soporte Técnico (Junior)En Dell Technologies, el servicio de primer nível no termina cuando un cliente compra nuestros productos innovadores. Nuestro equipo de soporte técnico está allí para quienes necesiten ayuda, ya sea por teléfono, por correo electrónico, en línea y en redes sociales. Respondemos preguntas sobre la...


  • Panamá, Panamá, Panamá Dell Technologies A tiempo completo

    Job PostingAgente de Soporte Técnico (Junior)En Dell Technologies, el servicio de primer nível no termina cuando un cliente compra nuestros productos innovadores. Nuestro equipo de soporte técnico está allí para quienes necesiten ayuda, ya sea por teléfono, por correo electrónico, en línea y en redes sociales. Respondemos preguntas sobre la...


  • Panamá, Panamá, Panamá Dell Technologies A tiempo completo

    Job PostingAgente de Soporte Técnico (Junior)En Dell Technologies, el servicio de primer nível no termina cuando un cliente compra nuestros productos innovadores. Nuestro equipo de soporte técnico está allí para quienes necesiten ayuda, ya sea por teléfono, por correo electrónico, en línea y en redes sociales. Respondemos preguntas sobre la...


  • Panamá, Panamá, Panamá Dell Technologies A tiempo completo

    Job Posting Agente de Soporte Técnico (Junior) En Dell Technologies, el servicio de primer nível no termina cuando un cliente compra nuestros productos innovadores. Nuestro equipo de soporte técnico está allí para quienes necesiten ayuda, ya sea por teléfono, por correo electrónico, en línea y en redes sociales. Respondemos preguntas sobre la...

  • Psychiatric Technician

    hace 2 semanas


    Panamá, Panamá, Panamá State Of California A tiempo completo

    Job Description and Duties Under the supervision of the Supervising Registered Nurse II/III, Correctional Facility, Unit Supervisor (Safety), or Senior Psychiatric Technician (Safety), the Psychiatric Technician (PT) (Safety) organizes and provides a basic level of general nursing and behavioral and psychiatric nursing care to patients in accordance with the...

  • Pharmacy Technician

    hace 2 semanas


    Panamá, Panamá, Panamá Cvs Health A tiempo completo

    Job DescriptionHealth is everything. At CVS Health, we are committed to increasing patient access to care, lowering costs and improving the quality of care. Millions of times a day, we're helping people on their path to better health— from advising patients on their prescriptions to helping them manage their chronic and specialty conditions. Because we're...


  • Panamá, Panamá, Panamá Onelogin A tiempo completo

    Responsibilities As a Quest Platform Management Technical Support Engineer you will gain exposure to some or all of the following technologies: Operating Systems: Windows 8/, Windows Server 8, 2, 6SharePoint: 7, 0, 3, 6, ODatabases: MSSQL Server, 8, 2, 4, 6, 7Directory Services: Active Directory, Group PolicyNetworking: DNS, TCP, File SharesScripting:...


  • Panamá, Panamá, Panamá United Nations Educational, Scientific And Cultural Organization A tiempo completo

    Job Description Under the general authority of the Director of the UNESCO San José Office, and the direct supervision of the Social and Human Sciences Specialist, the interested party will provide technical support consulting services for the creation of the Round Table of Organizations of People with Disabilities, and promote their incidence in the...

  • IT Support Sr Engineer

    hace 2 semanas


    Panamá, Panamá, Panamá LAAgencia A tiempo completo

    PANAMA CITY, PANAMA /SMARTMATIC /PAYROLL Smartmatic is the global leader in secure, accessible, transparent election and voting technology and support services. From Los Angeles to Manila, from Utah to Belgium, and from Argentina to London, Smartmatic has successfully deployed secure election technologies in 25 countries. Election commissions and officials...


  • Panamá, Panamá, Panamá The International School of Panama A tiempo completo

    Position Summary:First Line Support Tech Agent's responsibilities are to attend assigned tickets on campus or at the main Tech office through the helpdesk ticketing dispatch center. First Line Support Tech Agent assists end users who are experiencing issues with the daily use of their end-user devices like laptops, Macbooks, iPads, phones, or peripherals...

  • Technical Support

    hace 2 semanas


    Panamá, Panamá, Panamá Honorvet Technologies A tiempo completo

    Title: Network Specialist Job ID: Location: Harrisburg, PA Duration: 03+ Months Interview:Web Cam Interview Only Note: Work hours 08:00-04:30 M-F Position Description: The purpose of this position is to provide multiple tier network support to highly complex edge networks for all agencies within the client.The Edge Networking Group is comprised of three...


  • Panamá, Panamá, Panamá NTT DATA A tiempo completo

    We are currently seeking a Field Tech L2 to join our team in Panama City, Panama.End User Support On-Site at customer premises, hardware (break and fix) & software troubleshooting support throught IT customer tools. IT support technician to troubleshoot and create solutions that leverage technology to meet the end costumer's business needs in a junior...

  • Support Technician

    hace 2 semanas


    Panamá, Panamá, Panamá Iqor Panama A tiempo completo

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training.Monitors asset inventory. Verifies back up, daily check list, account maintenance. Performs Tape rotation-back up...