Enterprise Technical Support Advisor
hace 2 semanas
Operating Systems:
Windows 8/, Windows Server 8, 2, 6SharePoint: 7, 0, 3, 6, ODatabases: MSSQL Server, 8, 2, 4, 6, 7
Directory Services:
Active Directory, Group PolicyNetworking: DNS, TCP, File SharesScripting: PowerShell (PoSH), MSSQLDay to Day Duties-Maintain a personal queue of ongoing customer issues until resolution and customer interface with R&D and other resources to bring escalated issues to resolution
- Document all customer case details and interactions in our case management system Be pro active in creating & publishing documentation in a customer focused Knowledge Centered Support (KCS) environment Developing and attending training for self improvement to assist and share knowledge with other engineers Troubleshoot customers' issues by being able to recreate in support lab environments and by diagnosing potentially complex issues, effectively communicate solutions to customers Initiate, participate or lead, local and global projects Once familiar with the products, have the capability of providing after hours support and weekend support, if required Qualifications Essential Support Skills-Excellent communication skills, both verbal and Technical writing skills.
- Demonstrable track record of excellence in a customer facing environment Must be independent, self motivated, a team player and have a people oriented personality Effective and efficient problem solving skills Efficient management of personal work load covering multiple issues Strong deep dive troubleshooting techniquesEssential Technical Skills-Experience in installing and administering SharePoint 7/0/3/6 and Office Understanding of Load balancing and TCP protocol Understanding of IIS and IIS logging Experience with Active Directory Management (users / groups, schema knowledge, LDAP, Group Policies, ADSIEdit) Experience with creating SQL queries in particular Selects and Joins-Ability to diagnose OS, network and disk I/O related issues Previous experience creating PowerShell scripts/queries Experience with cloud technologies, specifically AzurePreferences-Previous experience managing or supporting SharePoint-VMWare / Virtual Server technology experience Familiarity with debugging tools/techniques Fiddler)Company DescriptionAt Quest, we create and manage the software that makes the benefits of new technology real.
From complex challenges like Active Directory management and Office migration, to database and systems management, to redefining security, and hundreds of needs in between, we help you conquer your next challenge now.
We're not the company that makes big promises.We're the company that fulfills them
We're Quest:
Where Next Meets Now.
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