Technical Support

hace 2 semanas


Panamá, Panamá, Panamá Enterprise Cloud Solutions (ECSolutions) A tiempo completo
Publicado el día Lunes 04 de Marzo de 2024
Responsibilities

  • Provide basic troubleshooting support for network:
  • Identify and locate network devices/ports.
  • Wiring or rewiring.
  • Serial console cable and PuTTY
  • Provide technical support for desktops/laptops and end users:
  • Diagnose issues related with identity access like expired/blocked credentials or if credentials need to be created.
  • Imagebased Windows deployment.
  • Provide basic technical support for printers, mostly Xerox Multifunctional.
  • OneDrive folders redirection of user profile folders.
  • Assist with a Windows Server File Server migration to SharePoint Online.
  • Understand legacy and new IT processes and help diagnosing competence (legacy or new envirnment) of issues.
  • Fill out forms from IT asking information related to the legacy environment.
  • Maintain current documentation.

Requirements and skills

  • Intermediate to advanced written and spoken English.
  • Customer service skills.
  • Windows 10 Professional or higher.
  • Windows Server 2012 R2 or higher.
  • Microsoft 365 (end user side).
  • Windows Server Roles (Active Directory, DNS, DHCP, File Services, Remote Desktop Services, Hyper-V).
  • Experience with file server to SharePoint Online migrations.
  • Basic network (Switches, Routers, Firewalls) troubleshooting and/or cabling skills.
  • Basic printers troubleshooting skills.

Empresa:

  • Enterprise Cloud Solutions (ECSolutions)
    Nombre de contacto:
  • Abel Espino
    Teléfono de Contacto:

Provincia:

  • Panamá
    Tipo de Trabajo:
  • Vacante
    Horario:
  • Tiempo Completo
    Tipo de Contrato:
  • Temporal
    Experiência:
  • 2 años


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