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Technical Analyst
hace 2 semanas
"Have you tried turning it off and then on again?"
We are recruiting a Technical Analyst for a company who develop, implement and support a software product to their global customer base.
What do you have to do?
As part of the IT team you'll provide 1st, 2nd and 3rd line support to their customers. You'll be main point of contact for IT support requests in the Americas. You'll resolve issues, find solutions and investigate problems.
You'll also project manage implementations and upgrades of the software as well as continually developing the product to improve installation efficiencies.
Using the ticketing system, Zendesk, you'll assign and record customer support time daily and work with the stock manager to maintain both consumable and hardware requirements for customers.
You'll need to have experience in the technical stuff below and 2 years plus experience in a remote IT support role.
- Maintaining SQL databases, WIFI analysis, installation of msi as well as hardware and software troubleshooting.
- Experience of SQL, printers, networking and servers.
- Windows 710
There will some global travel in this job, not excessive but to support on initial installations if they can't be done remotely.
Salary is B/ B/ PAB
In addition to the salary, you will receive 21 days paid holiday per annum plus up to 12 additional national holidays.
Tipo de puesto:
Jornada completa
Salario:
B/.38, B/.41,000.00 al año
Pregunta(s) de postulación:
- Do you live in Panama and are able to travel to the US and Canada?
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