Technical Specialist

hace 2 semanas


Panamá, Panamá, Panamá International Federation Of Red Cross And Red Crescent Societies A tiempo completo

Job Description The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian network, reaching 150 million people each year through its 192-member National Societies.

We act before, during and after disasters and health emergences to meet the needs and improve the lives of vulnerable people.

The IFRC is served by a Secretariat based in Geneva, with regional and country offices throughout the world.

The Secretariat is led by the IFRC Secretary General and he provides the central capacity of the IFRC to serve, connect, and represent National Societies.


The Secretariat's focus includes providing support to the IFRC governance mechanisms; setting norms and standards; directing and coordinating international relief operations, resource mobilization, technical support including providing guidance; ensuring consistency, coordination and accountability for performance; knowledge sharing; promoting collaboration within and respect for the RCRC Movement; and expanding engagement with partners.

The Secretariat's headquarters is organized in three main business groups:
(i) Partnerships, including Movement and Membership; (ii) Programmes and Operations; and (iii) Management. The newly founded ERP Global Excellence Center has the main role of providing second and third-level support to the IFRC Dynamics 365 (D365) users around the world. It will be using the same ticketing system the ITD support team is using and will have as a purpose to enable the geographically distributed D365 users of the secretariat to function effectively and efficiently.


The Team provides D365 support services for the Secretariat with staff based in Geneva, Budapest and at important locations worldwide.

Increasingly the ERP Global Excellence Center facilitates the development and sharing of best practices in the D365 environment and contributes to the development, strengthening and capacity building.

The IFRC has established a Global Services Centre (GSC) in Budapest, Hungary and various support services have moved there (fully or partially), as the global shared service component.

The ERP Global Excellence Center, as part of GSC, is led by the ERP Program Manager.

Act as knowledge backup to other areas of expertise within the ERP Global Excellence unit. Ensure a good collaboration with all the IT support team involved in ERP support activities. Reporting and Documentation Identify and complete documentation to maintain efficient operational level, anticipate needs and regularly update operational documentation. Create, maintain and improve the knowledge base and knowledge documentation managed through the Service Management Tool.

GooKnowledge of Hungarian is an asset.d command of another IFRC official language (French, Spanish or Arabic)

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