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Technical Support
hace 2 semanas
Title:
Network Specialist Job ID: Location: Harrisburg, PA Duration: 03+
Months Interview:
Web Cam Interview Only Note:
Work hours 08:00-04:30 M-F
Position Description:
The purpose of this position is to provide multiple tier network support to highly complex edge networks for all agencies within the client.
The Edge Networking Group is comprised of three teams:Edge Networking Operations, Control, and Solutions. Each team has different objectives and responsibilities.
The Edge Networking Solutions team's primary focus includes, but is not limited to, proactive and ongoing evaluation of the existing network and its needs, proactive hardware refresh cycle management and planning, architecting network solutions and establishing pilot initiatives, establish and maintain the catalogue of device offerings (based on needs), interact with agency and delivery center operations, and act as networking SME for operational network needs.
Performs network management functions utilizing various industry tools to monitor, test, verify, troubleshoot, and resolve complex network problems by working with users, service providers, business partners, and others to resolve problems.
Network bandwidth analysis and capacity planning. Detailed specifications and schematic engineering drawings for network enhancements and modifications.
Assists the Edge Networking Control team in the execution of planned deployments and upgrades and supports change management efforts within the edge networking group.
Proactively identifies and troubleshoots issues related to complex network problems and works them to resolution, including communication to other networking teams.
Participates with the Edge Networking Control team in the evaluation of, and makes recommendations on, new and emerging technologies as part of the ongoing hardware refresh cycles championed by the Edge Networking Solutions team.
Evaluates current and future network needs and prepares technical solutions and recommendations. Reviews the development of configuration standards.
Participates in the design of highly complex networks as well as makes recommendations to optimize the edge network for maximum efficiency.
Assists in the creation of Visio diagrams of the edge network to document new and existing network elements, especially those deemed specialty/ field networks.
Maintains documentation for the configuration of network components including setup, installation, and overall deployment of network hardware and software.Supports remote IT staff with network-related issues and deployments. Supports agency operations staff and business partners with network-related issues as needed. Communicates effectively both verbally and in writing with other employees, vendors, and business partners. Maintains a working knowledge of network monitoring tools and automation.
Performs other duties as required
Ada Requirements:
Equipment in use in
Job Performance:
Personal Computers, servers, network components, telephones, calculator, copy machines, printers, faxes, cell phones and common writing devices. Must be able to lift 50 pounds. Must be able to work from a step ladder.
Decision Making:
Appropriately manages time and engages other edge networking teams as needed or required.
Overall performance of the network team and availability/performance of the network and customer satisfaction are factors used to determine level of success.
Essential Functions 1. Obtain and maintain CJIS clearances 2.Operate telephones/cell phones 3. Operate a PC and peripherals/ servers and network components 4. Operate motor vehicles and maintain a valid PA driver's license 5. Excellent oral and written communications skills using the English language 6.
Read and comprehend technical literature 7. Lift equipment up to 40 pounds 8. Ability to assess issues/problems and make appropriate decisions for resolution 9. Stay current with new and emerging network-related trends and technologies 10.
Provide outstanding customer service
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