Remote Second Level Customer Support Specialist

hace 2 semanas


Panamá, Panamá, Panamá Edi Staffing A tiempo completo
basic knowledge of monitoring tools (e.g. Kibana) experience with Jira and/or another ticketing system experience in a similar position in technical support analytical mind with the ability to interpret technical solutions and communication competencies towards internal and external customers multitasker and an independent learner Spanish and or Portuguese language proficiency highly desirable logistics knowledge highly desirable the willingness to participate in our mission to digitize the logistics world by bringing modern solutions to the users, which significantly improve their daily work We are ready and waiting with...

responsibility for providing best possible 2nd level support for technical inquiries, this includes technical processes questions, system failures, software bugs, or performance issues providing 2nd level support for technical inquiries coming from 1st level administrative tasks, such as; documentation of tests results, preparation of internal and external reports, and preparation of creating tickets for the infrastructure and development teams communication via various ticketing systems with customers and/or internal colleagues.

challenging tasks in analyzing the behavior of technical systems and steering internal effort to resolve issues that are occurring for customers a possibility to perform minor enhancements or configuration changes of existing customer's systems monitoring of the performance of our platforms and react to relevant incidents an experienced and diverse international team, which can support your activities and share the excitement of a successful support case

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