Remote Payments Support Engineer
hace 2 semanas
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team and experience to rapidly issue and process Mastercard, Visa and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence and richer, real-time data, set us apart as the leader in payments.
The role of the Remote Payments Support Engineer is to help the support team resolve the more technically challenging queries whilst also enabling the more junior members to achieve these outcomes themselves.
We have an amazing Global Customer Support team ensuring that our enterprise customers around the globe receive world-class service of the highest level, and now we need you
Tasks We are looking for an enthusiastic, disciplined and dedicated individual who has a passion for working in the world of technology and mobile payments.
Provide technical solutions and help resolve customer queries to the L1 team to help resolve customer queries, this includes knowledge management (documentation) Detect possible service interruptions to our partners and anticipate potential problems Incident management and root cause analysis Analyze service performance trends Escalate to the appropriate group a detailed issue tracking (ticket), status update to logger (requester) Process automation capabilities & detect possible procedural improvements Do follow-ups on the customer's feedback Perform customer service monitoring value analysis Monitoring of specific transactional flows Participate in monitoring of internal operational processes Creation of system-generated alarms to anticipate potential partner service interruptions The role is diverse especially as you'll be working with global clients and partners across multiple continents.
In order to achieve this, you'll first need to become familiar with transaction processing concepts.Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.
You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time.
We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward.
This role will bring a high level of accountability and you will thrive under pressure.You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice.
Jenkins, ELK, DataDog, Terraform etc.WHAT YOU CAN LOOK FORWARD TO:
At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate.
You can look forward to working with a diverse, global team where Paymentologists at all levels play an important part in our global mission to advance the world through payments and make a difference on a global scale.
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