Client Support Tier 2

hace 2 semanas

Panamá, Panamá, Panamá Fiserv, Inc. A tiempo completo

Calling all innovators - find your future at Fiserv.


We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.

We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely.

Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Client Support Tier - Professional II


Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing.

To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues.

Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access.

Main Responsibilities

  • Provides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data.
  • Defines and/or resolves moderately complex customer problems within the designated product lines.
  • Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements,
  • Monitoring liability issues and escalation to management when appropriate.
  • Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
  • Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.
  • Adheres to established policy and procedures

Requirements:

  • Degree on Business administration, Industrial Engineering or System Engineering
  • Advanced English
  • 3 Years' experience on similar Job fields
  • Experience on: Banking Technology, Fintech and Payment methods.
  • Functional technical knowlege
  • PLUS: Knowledgeable about ITIL
  • PLUS: knowledgeable about VisonPlus
Thank you for considering employment with Fiserv

Please:

  • Complete the stepbystep profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries.

As one of Fortune__ magazine's "World's Most Admired Companies" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.


Our commitment to Diversity and Inclusion:

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv.

Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.


If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.

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