Customer Parts Ordering Specialist-2

hace 2 semanas


Panamá, Panamá, Panamá Philips A tiempo completo
Job TitleCustomer Parts Ordering Specialist-2Job DescriptionJob title: Parts Order Desk(Customer Parts Ordering Specialist)

Your role:

  • Assist internal and external customers by researching part numbers and processing orders
  • Responds positively to situations requiring cooperation, courtesy and tact
  • Takes a proactive role in personally owning the customer support experience
  • Communicates with customers and other departments to assure commitments are achieved
  • Expedites orders as necessary
  • Escalates customer satisfaction and part delivery issues appropriately
  • Adheres to all documented customer service processes
  • Ensures customer orders meet regulatory procedures and guidelines
  • Delivers worldclass service to our customers. Notify customer of situations that could result in a disruption to deliveries and customer service at time of order
  • Support the parts mission statement to ensure that the "Right" part is delivered at the "Right" time to the "Right" location
  • Check to ensure that appropriate changes were made to resolve customers' problems.

You're the right fit if you:

  • Demonstrate knowledge and skill by successfully completing assignments in a timely manner
  • Able to prioritize tasks and responsibilities in a fast paced environment
  • Have experience with Microsoft Office and SAP (or similar systems)
  • Previous experience within highspeed industrial environment a plus
  • Internal Customer Satisfaction (Individual)
  • Ensures customer orders meet regulatory procedures and guidelines
Learn more about our commitment to diversity and inclusion here.

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