Customer Service Representative Junior

hace 2 semanas

Panamá, Panamá, Panamá Tetra Pak A tiempo completo

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet.

By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

Job Summary:


The Service Account Representative works very closely with the Account Manager and is the main customer contact for operational Services business matters.

We are looking for a professional that will have direct contact with different stakeholders, covering one or more accounts to ensure all the enquiries are processed in a timely and in a professional manner.

In this role you will be responsible for completing and processing spare parts, offering quality service with innovative solutions, looking to drive excellence in customer satisfaction.

This includes, facilitating service sales growth ambition through sales opportunity analysis, management of orders and service contracts, service coordination and customer support.

This position will report to the Services Account Representative Team Leader.
This position is based in Panama City, Panama.
You might be travelling up to 25% of your time.
Tetra Pak is not sponsoring work visas or relocation for this position.

What you will do:

As a Services Account Representative, you will:

  • Execute end to end process for spare parts.
  • Responsible for the monitoring ongoing orders
  • Research and support with customer requests including follow up of logistics.
  • Create quotes, orders, Purchase Orders, Purchase Requisitions and repair contracts.
  • Contact vendors for quotes and follow up.
  • Participate in analysis and follow up of service contracts and orders together with Services Key Account Managers (KAM) and Services Account Managers
  • Participate in customer relationships from an operational perspective and transactional sales through structured communication.
  • Close communication to and collaboration with vendors on price quotes and new materials
  • Participate in analysis of and followup on customer satisfaction results together with Services functions.
  • Lead communication and planning with customers for service and maintenance events, permanent solutions and mandatory rebuilding kits.
  • Participate in preparation of service contract execution and confirm resources for delivery of services and service delivery control.
  • Lead coordination and followup Service Contract execution and Service Contract fulfillment
  • Lead customer inquiries, respond and channel it into the organization, including technical issues.
  • Lead customer related master data updates and ensure accuracy to drive transactional sales and service business.

We believe you have:

  • Bachelor ́s degree in industrial engineering, administration, supply chain, logistics and other related fields or equivalent work experience
  • Advanced English level is a must
  • At least 2 years working experience
  • Experience with MS Office suite (Outlook, Word, Excel and PowerPoint),
  • Nice to have Power BI knowledge
  • SAP/R3 knowledge
  • Excellent multitasking and organizational skills
  • Excellent customer service and interpersonal skills
  • Attention to details, organized, high motivated and self initiative

We Offer You

  • A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
  • A culture that pioneers a spirit of innovation where our industry experts drive visible results
  • An equal opportunity employment experience that values diversity and inclusion
  • Market competitive compensation and benefits with flexible working arrangements
This job posting expires on
June 14, 2024.

  • Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide._

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