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Customer Service Representative
hace 2 semanas
We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Customer Service Representative supporting Customer Service Cost Center team in Panama, In this role, a typical day will include:
- Ensure orders are processed on time and without issues
- Monitor and action blocked orders
- Issue of relevant billing documents for financial processing
- Issue or review shipping documents or any other documents needed for export, import or banks (Letter of Credit or documentary collection)
- Organize/assist transportation for export or transit shipments and freight charges, and constant follow-up until delivery to the customer.
- Handling all customer inquiries and complaints
- Review and provide input to Customer Protocols and CRF (customer request form)
- Consignment handling
- Regular review and accountability on open orders, accurate sales projection and risk assessment.
- Vacation relief for other countries-
- Providing basic information on Alcon products
- Regular calls with customers / distributors / rep.offices
- Build strong relationships with internal and external customers and stakeholders
- Support and involvement in adhoc projects
WHAT YOU'LL BRING TO ALCON:
- Experiences in customer services environment
- Commercial experience within a matrix organization, good to have leading knowledge and experiences
- Experience in continues improvement & process streamlining/optimization
- Flexible, reliable, good team spirit, ability to work independently
- Good to have the knowledge of Sales Force
- SAP experience required
- English Fluent (written and spoken)
- Good communication skills
- Ability to multitask and prioritize
- Eager and quick to learn
- Great coaching skills
- Reliable, exceptional work ethics
- Ability to work independently as well as in teams
- Ability to work under pressure
- Work hours: 40
- Travel: No
- Relocation: No
- Sponsorship Assistance: No
HOW YOU CAN THRIVE:
- Collaborate with teammates to share standard processes and findings as work evolves
- See your career like never before with focused growth and development opportunities
- Join Alcon's mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career
- Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, FTO and much more
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