Customer Service Representative

hace 2 semanas

Panamá, Panamá, Panamá Philips A tiempo completo

Job TitleCustomer Service RepresentativeJob DescriptionJob Posting DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation.

Driven by the vision of a better tomorrow.
But it's not just what we do, it's who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers' needs.


It's what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers' needs are changing faster than ever before and while we are proud of what we do already, we know we can do more.

That's why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life betterLooking at the challenges the world is facing today Philips' purpose has never been more relevant.

So, whatever your role, if you share our passion for helping others, you'll be working towards creating a better and fairer future for all.

You are responsible forEnsure the terms and conditions of quote are compliant with legal requirementsResponds positively to situations requiring cooperation, courtesy and tactTakes a proactive role in personally owning the customer support experienceAdheres to all documented customer service processesEnsures customer orders meet regulatory procedures and guidelinesDelivers world-class service to our customers.

Work on issues where analysis of situations or data requires Product/ Process/ Services knowledgeAssures adherence to schedules, work plans, and performance requirementSupply Chain Inventory verificationYou are a part ofThe team managing global customers request with world class customer service processes and tool.

Define action plan to deliver the solution to Customer problem.

Operates more autonomously within procedures, methods and techniques.
To succeed in this role, you'll need a customer-first attitude and the following

  • English Proficiency (advanced level)
  • Minimum of 6 months of prior working experience
  • Understands the job requirements and customer's needs
  • Demonstrates knowledge and skill by successfully completing assignments in a timely manner
  • Adheres to designated work schedule
  • Able to communicate both verbally and written
  • Able to prioritize tasks and responsibilities in a fastpaced environment
  • Experience with Microsoft Office and general computer skills
  • Familiarized with Smax and SAP is a plus. Previous experience within highspeed industrial environment a plus
  • Internal Customer Satisfaction (Individual)
  • Adheres to all documented customer service processes
  • Ensures customer orders meet regulatory procedures and guidelines
  • Knowledge of principles and processes for providing customer serviceIn return, we offer youDescribe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.

How we work at PhilipsOur newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers.

We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:
We believe in the importance of impactful collaboration: There's a certain energy when everyone's in the same room that can heighten idea generation and creative friction needed for problem-solving

We embrace flexibility:
Choosing where, when and how to work can vary according to task and team schedules.

Flexibility isn't office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.


We want to be at our best:

The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

Why should you join Philips?Working at Philips is more than a job.

It's a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.#LI-PH1

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