Bilingual French

**Job Title**: Bilingual French - Order Management Specialist (Canada or Panama based)

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all. Demonstrate your strong order management skills by allocating, prioritizing and managing customer orders based on available inventory, as well as investigating and resolving customer complex issues and from account team members.

**You are responsible for**
- Provide responsive order management support such as order entry or expediting shipment information to customers.
- Proactively communicates supply chain issues and provide alternatives.
- Acts as the first level of escalation on all account issues between internal and external customers.
- Investigate and resolve complex issues and questions from customers and account team members.
- Plan and execute regular customer operations calls for each account.
- Communicate highlights and lowlights monthly for each account.
- Liaison with marketing, sales, and operations teams to improve the customer experience.
- Help to implement Lean continuous improvement projects and change management activities.
- Ability to work flexible hours as needed.
- Allocate, prioritize and manage customer orders based on available inventory.
- Responsible for maximizing Fill Rate and On-Time performance within team ensuring coordination efforts with supply chain team.
- Maintains an accurate database of the details regarding cuts on a weekly basis.
- Provides back-up support to team members as needed such as; during peak time coverage, vacation, sick time.
- Investigates, evaluates, and resolves complaints professionally and tactfully.
- Recommends improved customer operations strategies and leads the implementation as required.
- Identifies and champions customers’ needs and follows up on customer inquiries in "real time".
- Oversee work procedures, ensure deadlines are met, and prioritize workload assignments.

**You are part of**

We are striving to make the world healthier and more sustainable through innovation, with the goal of improving the lives of 2.5 billion people a year by 2030. Every day we move closer to achieving our goal by creating state-of-the-art solutions that lead to confident diagnosis, improved care, and increased quality of life for patients. We enable our employees to create a legacy in life through their work and support their development through people-centric learning, total rewards, and personalized development planning programs. Our research and business provide unique opportunities to develop cutting-edge clinical solutions and deliver meaningful solutions in the healthcare space.

**To succeed in this role, **you’ll need a customer-first attitude and the following**
- Minimum **3 years customer operations or order management experience.**
- Supply Chain knowledge.
- SAP or similar system experience.
- Bachelor's degree preferred or equivalent work experience.
- ** Strong understanding of an Inventory Allocations Process**.
- Excellent time-management, organizational, and prioritization skills.
- ** Effective communication both in English and Frech verbally and written with customers and internal and external.**
- Ability to handle multiple projects simultaneously.
- Strong communication and relationship building skills illustrated through current or past work experience.
- Handle complex customer situations with professionalism.
- Demonstrate sound judgment in decision making, abiding appropriately to established guidelines and procedures.
- Experience working under pressure in a high-volume environment while maintaining standards for productivity, quality, and service.
- Database management and proficiency in Word and Outlook.

**Soft Skills**:

- Administrative - Accurate and efficient order processing.
- Analytical - Trouble shooting / Problem solving.
- Drive order processing efficiencies: presenting fact-based information to