Collections Specialist

hace 4 días

Panama Philips A tiempo completo

**Job Title**: Collections Specialist (Bilingual)

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

**In this role, you have the opportunity to make life better**
Looking at the challenges the world is facing today Philips’ purpose has never been more relevant. So whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

**You are responsible for**
- Provides direction to employees according to established policies and management guidance.
- Management reviews work to measure the meeting of objectives.
- Manages a larger portfolio in size and more complex key account base
- Coordinating and following through on collecting payments, due collections plans, reducing past due, bad debt exposure, and other quantitative targets, by performing portfolio management activities for the customer base of key accounts
- Accountable for reporting any disputed/ short paid invoices, identifying the root cause, and collaborating with the internal department to expedite resolution/payment.
- Support and develop accounts receivable lean process improvements.
- Prepare proposals for agency placement and write off to bad debt.
- Responsible for compliance of ICS checks

**You are a part of**
A unique opportunity to grow

**To succeed in this role, you’ll need a customer-first attitude and the following**
- Bachelor's degree
- Strong collections background in business to business collections with a customer service/retention mindset
- **Fluent in English, French is a MUST, Spanish is a plus**:

- Experience in negotiation, customer service, and stakeholder management
- Communication, leadership, strategic thinking and supervision skills required.
- Knowledge or experience working with Excel specifically (Vlook up and pivot tables)
- Understanding of PCI (payment card industry) Sox compliance (internal control standards) in a collections environment preferred.

**In return, we offer you**
Describe in two to three lines what tangible and intangible benefits the incumbent will gain in this role. Use our Employer Value Proposition (EVP) themes and information gathered in the RSM as input sources.

**How we work at Philips**
Our newly-adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart - which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home - for our hybrid roles.
Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:

- We believe in the importance of impactful collaboration:_ There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.
- We embrace flexibility:_ Choosing where, when and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams and our customers on a case-by-case basis.
- We want to be at our best:_ The way we work and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best.

**Why should you join Philips?**
Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

LI-PH1

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