Mediation and Conflict Resolution Officer
hace 3 días
**Job no**: 563887
**Contract type**: Fixed Term Appointment
**Duty Station**: Panama City
**Level**: P-2
**Location**: Panama
**Categories**: Partnerships
UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.
Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.
And we never give up.
**For every child, dedication**
The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programs, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an opportunity to survive, develop and reach their full potential, without discrimination, bias or favoritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfill their potential but also will lead to sustained growth and stability of countries. This is why the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.
The Office of the Ombudsman supports five UN Funds and Programmes (UNDP, UNFPA, UNICEF, UNOPS, and UN Women), as an independent, confidential, neutral and informal dispute resolution resource to provide a safe setting in which all personnel feel comfortable to bring forward their workplace concerns.
**How can you make a difference?**
Under the supervision of the Mediation Specialist the Mediation and Conflict Resolution Officer assists and provides support to overall mediation activities, data collection and analysis.
The efficiency and effectiveness of support provided by the incumbent ensures that a strong mediation function is provided to the office, which in turns affects the timeliness and the quality of Ombudsman and Mediation Services offered.
The Mediation and Conflict Resolution Officer will reinforce the Office services capacity through the efficient management of administrative and operations processes as well as through effective participation and support in conflict-resolution services.
**Key Functions, accountabilities and related duties/tasks**
**1. Mediation**
- Support the Mediation Specialist in the management of mediation cases, including in-take, scheduling of mediation meetings and sessions, status tracking and follow-up of pending actions.
- Support the Mediation Specialist in development of mediation strategy, workplan, and budget.
- Assist in the preparation of mediation agreements, and in drafting settlement agreements and other documents necessary for the process.
- Conduct follow-up with parties to mediation as pertinent.
- Provide information on the mediation process and requirements as appropriate.
- Contribute to the development of tools and procedures for data gathering and case analysis.
- Participate and assist the Mediation Specialist in the identification of trends.
- Assist Mediation Specialist in the implementation of mediation outreach and training activities, including assisting in delivering training, creating materials, drafting instructions and communications for participants.
- Travel to field offices to assist Mediation Specialist in training workshops, as requested.
- Assist Mediation Specialist to plan and monitor the use of mediation services resources, including by creating reports, charts, quality assurance materials, etc..
- Manage administration and procurement processes to select, train, and support on-call mediation consultants.
- Manage the invoicing and daily administration of the services of the on-call mediators and members of the International Advisory Board of the Mediation Unit.
- Monitor, administer, and support the budget of the Mediation Unit.
- Assist Mediation Specialist to develop and maintain roster of external mediators.
- Provide administrative support to Mediation Specialist as needed.
- Conduct pre-mediation meetings as assigned.
**2. Conflict Resolution**
- Provides support in the offering of conflict-resolution services as requested and backstops Mediation Specialist during absences and as needed during peak times.
- Participate in drafting periodic activity reports for the Office of the Ombudsman.
- Follow and analyze developments pertaining to the overall United Nations Administration of Justice, fo
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