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Intake Specialist

hace 1 mes

Panama Virtual Staffing LLC A tiempo completo

**Description**:
A legal Intake Specialist receives and qualifies new and prospective clients for law firms. They are responsible for managing the processes of onboarding new clients and evaluating incoming streams of claims and potential clients.

**Job Tasks**:

- Outbound & Inbound Calling (Cold Calling)
- Qualify and Signing up potential clients
- Send Retainer Agreement
- Follow up old leads and appointments
- Request initial documents for cases
- Forward qualified clients to attorneys

**Qualifications**:

- High school diploma or equivalent
- At least 2 years of BPO/Customer Service/Sales experience
- Excellent English (oral and written) communication skills with very good English accent
- Strong customer service, persuasion, and critical thinking skills
- Ability to work with databases and online technological platforms
- Ability to be detail-oriented, diligent, and flexible
- Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
- Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
- Committed to maintaining integrity and confidentiality on behalf of clients and the Firm
- With own desktop / laptop and a reliable internet connection
- **Willing to work on Pacific Standard Time (PST) schedule**
**Skills**:

- Business Communication including Close-to-perfect accent
- Attention to Detail
- Time Management
- Diligent in making follow-ups
- Critical Thinking
- Asking the right questions
- Customer Service
**What do we offer?**
- Permanent and Stable WFH employment
- Competitive Compensation and Benefits
- Wi-Fi Subsidy starting on the 3rd month of employment
- Healthcare Assistance on the 6th month of employment.
- Merit Increase on the 6th month of employment

Pay: From B/.104.00 per hour

COVID-19 considerations:
Permanent Work from Home

**Experience**:

- Customer Service: 1 year (required)
- Call Handling (Inbound and Outbound): 1 year (required)

**Language**:

- English (required)