Account Services Management Advisor Advanced English
hace 1 día
Facilitates, andor administers one or more ITIL based Service Support processes Incident Management, Problem Management, Change Management, Configuration Management, etc. for one or more accounts or the leveraged practice. Review andor produce operational dailyweeklymonthly reports to ensure compliance to account ITIL processes. Monitor and assess SLAKPI compliance activity.
Identify areas of concern and work with Service Management Principal or competency teams to resolve. Provide some limited training for functional teams to ensure that process guidelines are understood and followed. Key point of contact for process related questions or issues and facilitates process related meetings. Collaborates with Service Management Principals to ensure consistency of delivery, adherence to Best Practice, and continuous service improvements.Responsabilities Manage the performance standards and practices of ITSM, Delivery Assurance, risk and issue mitigation for service quality and excellence Monitor, measure, analyze and report delivery performance to delivery management and customer for service transparency and accountability Manage Customer Service relationships and coordinate key activities between delivery for seamless customer support Manage problems and proactively lead investigations into known issues to ensure service and infrastructure stability Facilitates process related meetings i.e.
Change Advisory Board CAB meetings, Daily Operations meetings incident, Problem Review meetings, Release Management meetings, etc Identify and drive Continual Service Improvements and innovation opportunitiesplans based on assessmentsauditsdelivery assurance or issues identified for delivery management Conduct trend analysis identify areas of concern and work with SM Principals or delivery teams to resolve Createvalidate that policies, processes, procedures and work instructions are developed, documented, and communicated for delivery workgroups to optimally meet service performance standards Provide support for Service Management projectsinitiatives for team members to ensure operational prioritization, optimization and efficiency Facilitate account level or leveraged practice training related to policies, processes, procedures and work instructions.Skills Advanced English.ITIL applied experience of 5 years Incident Management, Problem Management, Change Management, Configuration Management. Ability to lead, motivate and direct a workgroup. Customer focused. Process oriented.Ability to work in a global environment.Ability to influence others to achieve results.Possesses operational command of the business.Possesses strong producttechnologyindustry knowledge.Ability to manage in a matrix environment.
Goal Oriented. Presentation skills.Bolsa de trabajo Panam ofrecemos puesto de Account Services Management Advisor para el sector de Informtica Telecomunicaciones en la empresa Eulen Panam de Servicios, S.A. de Panam. Salario acorde a tu experiência y al salario medio del sector.
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