Customer Support Agent
hace 4 semanas
**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products.
**Feedback Collection**: Gather customer feedback and collaborate with the product team to enhance user experience. Documentation: Accurately document customer interactions and resolutions in the CRM system. Training and Support: Assist in creating training materials and guides for users. Requirements: Education: High school diploma or equivalent; further education or certification in customer service is a plus.
**Experience**: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field. Language Skills: Fluency in English (both verbal and written) is essential. Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software. Communication Skills: Excellent communication and interpersonal skills.
**Problem-Solving**: Strong problem-solving skills and attention to detail. Availability: Willingness to work in shifts to cover different time zones.
-
Customer Support Agent
hace 4 semanas
Panama Topmanage A tiempo completo**Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener facilidad para transmitir conocimientos a los...
-
Portuguese Customer Support Agent
hace 1 día
Panama Brainrocket A tiempo completoDue to the growing demand within our operational activity, we are currently looking for Customer Support Agent to join, on a full-time basis, our Lacias Panama Team. **Requirements**: - Excellent written and verbal Portuguese and English skills - Experience working with customer support - Analytical skills - Ability to work in multitasking...
-
Tech Support Agent
hace 4 semanas
Panama Foundever A tiempo completoTech Support Agent Req ID#: 382249 Panama, Panama, PA Job Description: Job SummaryJob description: Tech Support Agent Language: Advanced English Requirement: Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service...
-
Tech Support Agent
hace 4 semanas
Panama Foundever A tiempo completo**Job Summary** **Job description**: Tech Support Agent **Language**: Advanced English **Requirement**: - Research information using available resources and tools to respond to customer inquiries and/or requests. - Manage and resolve customer complaints. - Provide customers with product and service information. Disclosure of terms of agreement for said...
-
Tech Support Agent
hace 3 semanas
Panama Foundever™ A tiempo completoJob Summary Job description: Tech Support Agent Language: Advanced English Requirement: Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service information. Disclosure of terms of agreement for said products or...
-
Tech Support Agent
hace 4 semanas
Panama City Sitel A tiempo completoJob SummaryJob description: Tech Support Agent Language: Advanced English Requirement: Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service information. Disclosure of terms of agreement for said products or services. Enter...
-
Customer Support Representative
hace 2 semanas
Panama Pole Star Global A tiempo completo**About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant...
-
Customer Support Representative
hace 4 semanas
Panama Pole Star Global A tiempo completo**About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant...
-
Customer Support Representative
hace 4 semanas
Panama Pole Star Global A tiempo completo**This is a Hybrid role requiring 2/3 days per week in the office (We are based in the City of Knowledge area)** **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation -...
-
Customer Service Agent
hace 4 semanas
Panama Center Source A tiempo completoCenter Source is the world's first Business Process Outsourcing (BPO) firm, specializing in Crypto payment support. As a Customer Service associate you will be able to solve customer questions and complaints by acting as the trusted advisor; you will be the voice of the customer. Through calls you will need to record all our customers' interactions and...
-
Customer Support Representative
hace 2 semanas
Panama City Pole Star Global A tiempo completoAbout Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological...
-
Custcustomer Support Specialist
hace 4 semanas
Panama ABB A tiempo completo**CustCustomer Support Specialist - Sales Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...
-
Customer Success Manager
hace 4 semanas
Panama Simera A tiempo completoThe Customer Success Manager will act as the main point of contact for customers and will be responsible for building and maintaining strong customer relationships.Key ResponsibilitiesAct as the main point of contact for customers, providing guidance and support throughout the customer journeyIdentify customer needs and develop and implement customer...
-
Customer Care Agent
hace 2 semanas
Panama International Call Center Services A tiempo completoAdvanced English is a must. We are looking for Customer Service Agents! 2 Days OFF! Advanced English is a must. Fast typing skills. It's for an Evening shift. Send us your
-
Analista de Customer Support Jr
hace 4 semanas
Panama Gtm Holdings S.A. A tiempo completoRealizar la creación y mantenimiento de los datos de registro de clientes, a través de herramientas de gestión, asegurando la consistencia de la información. Conocimiento en el proceso de Customer Service, Herramientas CRM Registrar las solicitudes de análisis de crédito y dar respuesta al cliente una vez su crédito ha sido asignado. Conocimiento en...
-
Dsr (Customer Service)
hace 4 semanas
Panama Medline Panamá A tiempo completoRole and Responsibilities Provide dedicated customer service for international accounts in Chile, Mexico and Panama. Administer and coordinate international Chilean sales orders and transportation logistics for from International accountssourcings. - Prepare Pro Formas, commercial Commercial invoices and packing lists for all outbound / customer shipments...
-
Dsr Manager
hace 7 días
Panama Medline Panamá A tiempo completoStartFragmentJob Description Manage a team responsible for providing dedicated customer service support to both customers and international sales representatives. Provide analysis of business and sales results to support international markets. **Responsibilities**: Review International financials and identify figures which are not expected / aligned with...
-
IT Support Analyst
hace 4 semanas
Panama PanaJobs Recruiting, S.A A tiempo completo**IT Support Analyst **Vacante Fresca****: PanaJobs Recruiting, S.A **Publicado el**: 29-11-2023, por PanaJobs Recruiting, S.A. **Descripción de la Empresa**: Venta de materiales de construcción y accesorios. ACERCA DE LA VACANTE Funciones del Puesto FUNCTIONS: - Provides technical assistance for businesses, through analyzing, troubleshooting, and...
-
Field Support Specialist
hace 4 días
Panama Grainger Panama Services A tiempo completoThe Field Support Specialists are the primary contact with our Field partners in handling incoming phone calls and Third Party Customer Service forms to ensure timely completion of customer requests. The position is focused on customer service by acting as the liaison between Grainger’s suppliers, field inventory, sales, and branch operations on order...
-
Customer Order Specialist
hace 4 semanas
Panama Philips A tiempo completo**Job Title**: Customer Order Specialist **Job Summary**: As a Customer Order Specialist you'll be responsible to provide operational support by ensuring that all customer purchases from booking to Confirmed delivery date appropriately follow Order Intake policies. **Your role**: - Review order for completeness and accuracy, verifying product codes,...