Custcustomer Support Specialist
hace 3 meses
**CustCustomer Support Specialist - Sales Support**:
**Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.**:
The Sales Support Specialist - Customer Support is the first point of contact for our customers and business partners for our MO division. In this role and using your customer service skills and knowledge, you will aid the sales teams by reacting to customer inquiries.
**Your responsibilities**:
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve the issue.
- Monitoring the status of orders.
- Ensuring that inquiries are resolved and helping in any necessary escalation.
- Ensuring a positive customer experience by giving them regular updates and clarification.
- Observing the overall process and trends across inquiries and identifying improvement areas.
**Your background**:
- Bachelor´s Degree in Business management, Commercial Engineering or related.
- Two years of experience working in similar positions.
- Experience in purchase department, logistics and/or supply chain.
- Experience in SCM.
- Knowledge in SAP and some ERP.
- Intermediate English level.
- An agile and proactive approach, with a demonstrated ability to take ownership of customer issues.
- Knowledge of principles and practices in customer service.
- A collaborative, solution-focused approach, and strong written and spoken communication skills.
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