Sr. Sourcing Quality Specialist

hace 4 semanas


Panama Grainger Panama Services A tiempo completo

The Sr. Sourcing Quality Specialist is responsible for daily support of Sourcing Execution Team ( Quotes & Support). The Sr. Sourcing Quality Specialist role is responsible for maintaining and monitoring customer touch points through Verint Quality Phone System and other systems designed to identify opportunities of improvement.

Perform root-cause analysis of quality issues. Follow through to resolution and communication to appropriate parties. Work closely with business units to identify, recommend, develop, implement and support process changes based on monitoring data. Develops and conducts targeted group coaching sessions for Supervisors and Team Members that address service quality deficiencies and/or improvement opportunities.

dentifies training needs and communicate needs to training as needed. Routinely evaluate operation quality process for possible improvements. Maintain up to date knowledge of quality control evaluations for all departments. Engage in continuous process improvements, through initiatives to ensure that quality assurance processes are efficient, reliable and customer driven.

Establish and cultivate working relationships with internal customers across the organization.



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