Specialist - Onsite Technical Support
hace 2 días
**We are seeking an Specialist
- Onsite Technical Support located in Panama”**
**Be part of an organization where you’ll be able to learn, grow and develop your IT career**.
- This position is for a developing professional individual contributor in Information Technology, who works under moderate supervision.
- Join the leading professional services company in the areas of risk, strategy and people, with a 150-year heritage of shaping industries, driving innovation and serving the public good
**We will count on you to**:
Technical support
- Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies.
- Assists with setup, and operation of audio visual hardware as; required by end user.
- Determines appropriate hardware/software based on corporate policy and end user requirements.
- Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency, and follows up with customers on all issues.
- Escalates incidents and questions to appropriate support groups.
- Ensures all service feedback and updates are provided in a timely manner to all stakeholders.
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
- Supports event, such as infrastructure changes, software releases, BCP etc.
- Assists in administration and maintenance of non-desktop technology infrastructure components at the request of other service towers.
- Assists in installation, maintenance, troubleshooting and repair of office telephony systems
- Uses corporate Incident Management System to record and track all support work.
- Maintains accurate hardware and software records for corporate assets.
- Performs time tracking tasks as required.
- Assists with the procurement of hardware and software.
- Supports team’s abilities and functions through positive customer relations.
- Contributes to, improvement/enhancement of processes and procedures.
- Gains additional knowledge, and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
- Seeks development opportunities and relevant training; in addition to completing all mandatory training requirements.
- Performs duties as assigned by management including but not limited to, project execution and disaster recovery activities.
Administrative tasks
- Uses corporate incident management system to record and track all support work.
- Maintains accurate hardware and software records for corporate assets.
- Performs time tracking tasks as required.
What you need to have:
- Minimum of three years related work experience, in a technical 1nd or 2rd level support role.
- Associates degree in a technology related discipline;
OR a combination of work experience, education and training equivalent to a two-year college degree in a technology related discipline.
- Very strong knowledge of company desktop operating systems and software.
- Knowledge of standard computer hardware.
- Superior analytical and problem solving skills.
- Ability to work within a team environment.
- Demonstrated ability to provide training and improve for Technology Colleagues.
What makes you stand out?
- Advanced in English.
- ITIL Foundation Certification
- Nexthink experience
**About Marsh McLennan**:
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