Technical Support Engineer

hace 3 días


Panama Dahua Technology A tiempo completo

Type of Contract: Full-time Job brief This is a technical role focusing on working with customers to solve technical issues and provide training sessions regarding our proprietary products. Job Responsibilities: Introduce products and features to the customers and help them to select and configure the products. Help the customer to solve technical problems and be able to communicate about these problems to improve the technical support processes. Understand and consolidate customers’ requirements about products, feedback to product department for product improvement, and perform project and solution design processes. Cooperate with sales team, to analyze the practical needs of customers, provide solutions for customer and improve customer satisfaction. According to project requirement and tender, provide the project solution and make the project fall to the ground. Cooperate with sales team to deal with different project progress and handle the project status, forecast project risk and provide the best solution. Training for customers, help them know more about Dahua products and improve technology knowledge. Cooperate with Marketing team, to provide a better concept to the customer and better understand Dahua and the products, at the same time get more feedback from the market.

Zhejiang Dahua Technology Co., Ltd. (Dahua Technology) es un proveedor líder mundial de soluciones y servicios de IoT inteligente centrados en video. Basándose en innovaciones tecnológicas, Dahua Technology ofrece soluciones, sistemas y servicios de seguridad integrales, para la creación de valor en el manejo de la ciudad, la gestión corporativa y los consumidores.

**Requisitos**:
Bachelor’s Degree in Electronic Engineering, Computer Engineering, Systems Engineering, Network Communications Engineering and/or Industrial Engineering or relevant field. 3 years of experience in Networks, Computers, CCTV, Access Controls and Electronics. Ability to analyze different scenarios to solve support conflicts. Strong understanding of local security market. High level of integrity and honesty. Excellent customer service. Excellent communications and presentation skills, written and verbally in English and Spanish. Strong sense of responsibility and organization. Proficiency in full Microsoft Office, VMS Software, know sniffers, NCOM catch, such as commonly used network serial port caught tools.



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