Customer Support Engineer
hace 3 días
locationsHome Working, DEAustria_Home_Working, ATtime typeFull timeposted onPosted 19 Days Agojob requisition id9374JOB DESCRIPTIONORG: CUSTOMER SUPPORT_______________________________ROLE: CUSTOMER SUPPORT ENGINEERMAIN PURPOSE OF THE WORK: The service engineer becomes an expert in service, maintenance and installation.By bringing technical knowledge to day-to-day service operations, an increase in customer satisfaction and support of product sales is expected.REPORTING LINE: Customer Services Manager or Team LeaderRESPONSIBILITIES: Include the following. Other tasks can be delegated.The established procedures for Malvern Panalytical Support Group must be followed.Ensure that overall customer satisfaction is maintained at the highest possible level by responding quickly and courteously to customer requests, needs and/or complaints.Timely execution of assigned service orders. These must be completed promptly. Service orders include installation and performance validations using Company-certified procedures; On-site and remote problem diagnosis and system repair; Align, repair, replace components and circuits as needed; Assembly of instruments and devices and their calibration.Training of customers in the operation of the purchased device.
This includes the use of software, hardware and consulting to measure customer samples.Entering accurate information from area customers into Malvern Panalytical's IT systems and maintaining the data.If necessary and requested by the service manager or team leader: support in the sale of new products, e.g. through customer visits, participation in product demonstrations and similar activities.Manage expenses according to business travel policies.Management of manual storage and tools. This includes placing replacement orders.Travels as needed to fulfill the above responsibilities.EXPERIENCE, REQUIRED SKILLS AND KNOWLEDGE: BSc Electronics, Chemistry, Physics, Mechatronics or comparable,Flexible and customer-oriented,Strong problem-solving skills,Excellent social and communication skills,Fluent in English,Must be proficient with Microsoft Office software,Good knowledge of IBM-compatible computers and their operating systems as well as previous knowledge of a business management system, such as SAP and SalesForce/ ServiceMax, would be an advantage,Willing to travel within the country and occasionally internationally.Valid driving license for carsProven experience in a customer service environment is an advantageCommunication skills at all levels and the ability to behave in a friendly, open and professional manner are required.This is a visible position that influences the perception of the professional image of our company by customers. The ability to be efficient, diplomatic, ethical and mindful of Malvern Panalytical's clients and your colleagues is essential.In addition, a personality and suitability for working in a team environment is just as essential as the ability to achieve consistent results, even under difficult conditions.
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