Customer Support Agent
hace 2 semanas
**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products.
**Feedback Collection**: Gather customer feedback and collaborate with the product team to enhance user experience. Documentation: Accurately document customer interactions and resolutions in the CRM system. Training and Support: Assist in creating training materials and guides for users. Requirements: Education: High school diploma or equivalent; further education or certification in customer service is a plus.
**Experience**: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field. Language Skills: Fluency in English (both verbal and written) is essential. Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software. Communication Skills: Excellent communication and interpersonal skills.
**Problem-Solving**: Strong problem-solving skills and attention to detail. Availability: Willingness to work in shifts to cover different time zones.
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Customer Support Agent
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