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Customer Support Agent
hace 3 semanas
**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Agent. This role involves providing exceptional customer service, resolving client inquiries, and supporting our users in maximizing the benefits of our SaaS products.
**Feedback Collection**: Gather customer feedback and collaborate with the product team to enhance user experience. Documentation: Accurately document customer interactions and resolutions in the CRM system. Training and Support: Assist in creating training materials and guides for users. Requirements: Education: High school diploma or equivalent; further education or certification in customer service is a plus.
**Experience**: Minimum of 1-2 years in customer support, preferably in a SaaS or technology-related field. Language Skills: Fluency in English (both verbal and written) is essential. Technical Proficiency: Familiarity with CRM systems and practices; comfortable with technology and learning new software. Communication Skills: Excellent communication and interpersonal skills.
**Problem-Solving**: Strong problem-solving skills and attention to detail. Availability: Willingness to work in shifts to cover different time zones.
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Customer Support Agent
hace 3 semanas
Panama Management Support Group A tiempo completoManagement Support Group is a Panamanian business that provides back office and customer service support to renowned American companies that specialize in the area of health insurance. We are currently looking for career-minded individuals, who are eager to start or continue their careers in a professional office environment. This position includes...
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IT Customer Support Agent
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Panama TopManage A tiempo completo**Nuestro IT Customer Support Agent debe**: - Experiência en soporte técnico en temas de IT. - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener...
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Portuguese Customer Support Agent
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Panama Brainrocket A tiempo completoDue to the growing demand within our operational activity, we are currently looking for Customer Support Agent to join, on a full-time basis, our Lacias Panama Team. **Requirements**: - Excellent written and verbal Portuguese and English skills - Experience working with customer support - Analytical skills - Ability to work in multitasking...
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Tech Support Agent
hace 2 meses
Panama Foundever™ A tiempo completo**Job Summary Job description**: Tech Support Agent Language: Advanced English Requirement: Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service information. Disclosure of terms of agreement for said products or...
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Tech Support Agent
hace 3 meses
Panama Foundever A tiempo completo**Job Summary** **Job description**: Tech Support Agent **Language**: Advanced English **Requirement**: - Research information using available resources and tools to respond to customer inquiries and/or requests. - Manage and resolve customer complaints. - Provide customers with product and service information. Disclosure of terms of agreement for said...
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Customer Service Agent
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Panama Unifeeder A tiempo completoAbout the company Unifeeder Group is a global logistics company with over 150 vessels, transporting 5.5 million containers annually. Their efficient and sustainable transport solutions simplify supply chain management for their customers, allowing them to focus on their core business. They have recently established services in the Americas and aspire to...
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Customer Support Representative
hace 4 semanas
Panama Pole Star Global A tiempo completo**About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant...
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Customer Support Representative
hace 4 semanas
Panama Pole Star Global A tiempo completo**About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant...
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Customer Support Representative
hace 4 semanas
Panama Pole Star Global A tiempo completo**This is a Hybrid role requiring 2/3 days per week in the office (We are based in the City of Knowledge area)** **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation -...
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Customer Support Representative
hace 4 semanas
Panama Pole Star Global A tiempo completo**This is a shift based role in which 50% of your time will be spent working nights.** **The current shift pattern**: 3 weeks of daytime working followed by 3 weeks of nighttime working on rotation. This will be on a 3 days on and 3 days off basis. **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and...
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Customer Service Agent
hace 3 meses
Panama Center Source A tiempo completoCenter Source is the world's first Business Process Outsourcing (BPO) firm, specializing in Crypto payment support. As a Customer Service associate you will be able to solve customer questions and complaints by acting as the trusted advisor; you will be the voice of the customer. Through calls you will need to record all our customers' interactions and...
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Customer Support Representative
hace 4 semanas
Panama City Pole Star Global A tiempo completoThis is a shift based role in which 50% of your time will be spent working nights. The current shift pattern:3 weeks of daytime working followed by 3 weeks of nighttime working on rotation.This will be on a 3 days on and 3 days off basis. About Pole Star:As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’...
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Customer services Agent
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Panama City Foundever A tiempo completoCustomer services Agent Req ID#: 378712 Panama, Panama, PA Job Description: About UsAbout Foundever: As a global leader in end-to-end customer experience (CX) products and solutions, Foundever partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer...
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Customer Experience Support
hace 4 semanas
Panama Manpower Panamá A tiempo completoDesirable experience in the electronics industry, not essential, but the experience in data analysis and creationof new reports is between 1 and 3 years of experience.Availability to work face-to-face in the offices and temporary contract 3 months**Support in Customer tasks, Experience with monitoring, performance measurement of claims.Advanced level in...
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Customer Support
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Panama Community Phone A tiempo completo**Community Phone**: - remote first and always_ At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before. Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex...
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Email Support Agent
hace 1 mes
Panama Brainrocket A tiempo completoLacias is an actively growing international company based in Panama. We provide comprehensive solutions for market research and business support. With a commitment to help businesses thrive in today s rapidly evolving market, Lacias offers a broad spectrum of services tailored to meet any specific business needs. Job Purpose **Requirements**: - Excellent...
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Customer Care Position
hace 4 semanas
Panama Support Services Group A tiempo completoSeeks to delight customers, understand their needs, and demonstrate empathy via phone and in writing. Ability to thrive in an Omni-channel contact center environment. Typing 35-40WPM and advanced computer knowledge with the ability to quickly learn new software. A high degree of accuracy with all work and exceptional attention to detail. Ability to...
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Customer Support Representative
hace 4 semanas
Panama Community Phone A tiempo completo**Community Phone**: - remote first and always_ At Community Phone, we're on a mission to make the phone more powerful and relevant than ever before. Frustrated by a lack of humanity in the industry, we set out to create a phone company that respects customers. We keep data secure, protect against spam calls, and eliminate hidden fees and complex...
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Customer Support Representative
hace 3 días
Panama City Pole Star Global A tiempo completoIMPORTANT INFORMATION - PLEASE READ: This role will be a shift based role, where you will work in shifts rotated from Night shift to Day Shift to Swing Shift.The current shift pattern:* 6 Days on, 2 Days off.*The shifts will be rotated from 'Night Shift' to 'Swing Shift' to 'Day Shift', separated by the 2 days off.*The Day shift is at 8 hrs working, with 1...
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Custcustomer Support Specialist
hace 3 meses
Panama ABB A tiempo completo**CustCustomer Support Specialist - Sales Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...