First Line Support Tech Agent
hace 4 semanas
**Position Summary**: First Line Support Tech Agent's responsibilities are to attend assigned tickets on campus or at the main Tech office through the helpdesk ticketing dispatch center. First Line Support Tech Agent assists end users who are experiencing issues with the daily use of their end-user devices like laptops, Macbooks, iPads, phones, or peripherals like smart boards, smart TVs, Apple TVs, projectors, and printers among others. Support activities are but are not limited to: Installing software/updates for both Windows and Apple OS, troubleshooting connectivity issues for peripherals, assisting in diagnosing technical malfunctions, performing maintenance tasks, and assisting in the deployment of any seasonal technical projects. Reporting Line and Organizational Structure This position reports to: The technology Support Services Manager Organizational Accountabilities ISP is committed to the health, safety, and well-being of its students and staff.
ISP also expects staff to comply with its policy and procedures that relate to statutory requirements and best practices outlined but not limited to the ISP Staff Handbook. Of particular importance are the policies related to Child Protection Inclusion and Diversity. Appointees are accountable for completing available training on these matters and ensuring that their knowledge, and the knowledge of their staff, is up to date. Key Accountabilities Attend assigned Helpdesk tickets and resolve end user issues & respond in the established Service Level agreements.
Assist end users on-site or at the tech center Software rollouts or updates for Windows and Apple devices Troubleshoot and maintain peripherals. Assist Senior Technicians in diagnosing malfunctioning devices/peripherals Working continuously on a task until completion (or escalate to second-line support technicians) Rapidly establishing a good working relationship with colleagues. Assist in the deployment of seasonal technical projects.
-
First Line Support Tech Agent
hace 1 semana
Panama The International School Of Panama A tiempo completo**Position Summary**: First Line Support Tech Agent's responsibilities are to attend assigned tickets on campus or at the main Tech office through the helpdesk ticketing dispatch center. First Line Support Tech Agent assists end users who are experiencing issues with the daily use of their end-user devices like laptops, Macbooks, iPads, phones, or...
-
First Line Support Tech Agent
hace 4 semanas
Panama International School of Panama A tiempo completo**Position Summary**: First Line Support Tech Agent's responsibilities are to attend assigned tickets on campus or at the main Tech office through the helpdesk ticketing dispatch center. First Line Support Tech Agent assists end users who are experiencing issues with the daily use of their end-user devices like laptops, Macbooks, iPads, phones, or...
-
First Line Support Tech Agent
hace 1 semana
Panama The International School of Panama A tiempo completo**Position Summary**: First Line Support Tech Agent's responsibilities are to attend assigned tickets on campus or at the main Tech office through the helpdesk ticketing dispatch center. First Line Support Tech Agent assists end users who are experiencing issues with the daily use of their end-user devices like laptops, Macbooks, iPads, phones, or...
-
First Line Support Tech Agent
hace 3 días
Panama International School Of Panama A tiempo completoISP is a non-profit, student-centered, independent school, inspiring lifelong learners for a future without borders. We are recognized as a leader in international education, offering world-class opportunities for students since 3 years old at Early Childhood Center to 12th grade.The International School of Panama operates under the license of the Ministry...
-
Customer Support Agent
hace 3 semanas
Panama Management Support Group A tiempo completoManagement Support Group is a Panamanian business that provides back office and customer service support to renowned American companies that specialize in the area of health insurance. We are currently looking for career-minded individuals, who are eager to start or continue their careers in a professional office environment. This position includes...
-
Customer Support Agent
hace 1 semana
Panama TopManage A tiempo completo**Nuestro Customer Support Agent debe**: - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener facilidad para transmitir conocimientos a los...
-
Tier 2 Tech Support Specialist
hace 3 semanas
Panama Simera A tiempo completoThis role involves troubleshooting and resolving complex technical issues related to hardware, software, and networking, as well as identifying and resolving underlying issues that contribute to the problem. The Tier 2 Tech Support will work closely with the customer and other teams to provide a resolution in a timely manner. Key Responsibilities Respond to...
-
Portuguese Customer Support Agent
hace 3 semanas
Panama Brainrocket A tiempo completoDue to the growing demand within our operational activity, we are currently looking for Customer Support Agent to join, on a full-time basis, our Lacias Panama Team. **Requirements**: - Excellent written and verbal Portuguese and English skills - Experience working with customer support - Analytical skills - Ability to work in multitasking...
-
Tecnico(a) de Mantenimiento Especializado en Techos
hace 3 semanas
Panama Grupo Codere Panamá A tiempo completo¿Cuál será tu misión como Técnico (a) de Mantenimiento especializado (a) en Techos? Realizar los trabajos de Técnico (a) Techero asignados en nuestras unidades de negocio, dando prioridad a los trabajos que se tengan en la infraestructura, de nuestras áreas, cuidando los estándares indicados y sin afectar a nuestros clientes internos y externos. Tus...
-
Customer Support Agent
hace 1 semana
Panama Capital Recruit A tiempo completo**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team...
-
Agente de Seguridad
hace 1 semana
Panama Black Line Security S.A. A tiempo completoAgencia de seguridad busca de agentes con experiência y buena presencia en el ámbito de la vigilancia privada. Se evaluará el perfil y se le estará contactando de ser seleccionado
-
Suscriptor Lineas Financieras Jr
hace 4 semanas
Panama Chubb Ina Holdings Inc. A tiempo completo**Job Requirements **Propósito del Rol**: El Suscriptor de Líneas Financieras es responsable de analizar, cotizar, sucribir y determinar el riesgo antes de proporcionar el seguro de su linea de negocio. Es responsable además, de mantener y expandir la cartera existente con el fin de lograr nuevas cuentas. Responsabilidades Principales Analizar y cotizar...
-
Customer Support Representative Us Travel Tech..
hace 3 semanas
Panama Prometeo Talent A tiempo completo**About the company**: **RoverPass **is a startup focusing on the campground and RV park industry. They provide campgrounds and RV parks with a property management system and marketing services to help drive them more business. We are a small team and require a hands-on and hungry approach **About the position**: The **customer support representative**...
-
Agente de Ventas
hace 6 días
Panama Jason Polo A tiempo completoUn Agente de ventas es una persona que es contratada por una empresa para ayudarles a vender sus productos o servicios y ganan comisiones en funcin del valor de las ventas que realizan. Requisitos: -Estudios Tcnicos (Se brindar capacitacin) -Conocimientos bsicos de Marketing y Ventas -Conocimiento de Redes Sociales -Eficiente y eficaz bajo presin Beneficios:...
-
Tech Infrastructure Technician
hace 1 semana
Panama International School of Panama A tiempo completoPosition Summary The primary function of Tech Infrastructure Technician is to maintain, diagnose and repair faulty systems creating a productive technological environment. Working harmoniously with a team in support of the school community while following school policy, regulations, objectives and goals. Reporting Line and Organizational Structure This...
-
Tech Support Specialist
hace 5 días
Panama Gravity Systems, Inc. A tiempo completo**About the Company** Gravity Systems, Inc., has roots in the IT industry since 1997. We provide outsourced helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many helpdesk-centric IT companies forfeit. **Knowledge, Skills & Abilities**: - Basic computer (Hardware &...
-
Technical Support Engineer 2
hace 4 semanas
Panama Dell Technologies A tiempo completoFor critical matters, we use our systems to provide remote diagnostic technical support. If theres an issue with a customers product, well analyze it, identify the cause, recommend a solution and document the problem.Join us to do the best work of your career and make a profound social impact as a Technical Support Engineer on our Commercial Tech Support...
-
Jr Support Sales Engineer
hace 3 semanas
Panama Dell Technologies A tiempo completoJr Support Sales EngineerChampioning ground-breaking innovations to customers takes all kinds of expertise. Our sales-makers at Dell Technologies must operate at the leading edge of tech knowledge. Thats why our Sales Engineer Analysts make such a difference. Field Sales and Pre-Sales professionals rely on us for technical and consultative support. And...
-
Tech Support L1
hace 3 semanas
Panama Ntt Data Services A tiempo completoInterest in working on Morning/Afternoon/Night shifts. Changes every 3 or 4 months. Advanced English - Looking to work in IT Environment - 6 months of experience in Customer Service Activities: - General L1 support for hardware and MS Office packages - Answer technical support calls providing and escalating to other support groups - Document troubleshooting...
-
Tech Infrastructure Technician
hace 4 semanas
Panama The International School of Panama A tiempo completoPosition Summary The primary function of Tech Infrastructure Technician is to maintain, diagnose and repair faulty systems creating a productive technological environment. Working harmoniously with a team in support of the school community while following school policy, regulations, objectives and goals. This position reports to: Compliance, Safety &...