First Line Support Tech Agent
hace 1 mes
**Position Summary**: First Line Support Tech Agent's responsibilities are to attend assigned tickets on campus or at the main Tech office through the helpdesk ticketing dispatch center. First Line Support Tech Agent assists end users who are experiencing issues with the daily use of their end-user devices like laptops, Macbooks, iPads, phones, or peripherals like smart boards, smart TVs, Apple TVs, projectors, and printers among others. Support activities are but are not limited to: Installing software/updates for both Windows and Apple OS, troubleshooting connectivity issues for peripherals, assisting in diagnosing technical malfunctions, performing maintenance tasks, and assisting in the deployment of any seasonal technical projects. Reporting Line and Organizational Structure This position reports to: The technology Support Services Manager Organizational Accountabilities ISP is committed to the health, safety, and well-being of its students and staff.
ISP also expects staff to comply with its policy and procedures that relate to statutory requirements and best practices outlined but not limited to the ISP Staff Handbook. Of particular importance are the policies related to Child Protection Inclusion and Diversity. Appointees are accountable for completing available training on these matters and ensuring that their knowledge, and the knowledge of their staff, is up to date. Key Accountabilities Attend assigned Helpdesk tickets and resolve end user issues & respond in the established Service Level agreements.
Assist end users on-site or at the tech center Software rollouts or updates for Windows and Apple devices Troubleshoot and maintain peripherals. Assist Senior Technicians in diagnosing malfunctioning devices/peripherals Working continuously on a task until completion (or escalate to second-line support technicians) Rapidly establishing a good working relationship with colleagues. Assist in the deployment of seasonal technical projects.
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First Line Support Tech Agent
hace 4 semanas
Panama The International School of Panama A tiempo completo**Position Summary**: First Line Support Tech Agent's responsibilities are to attend assigned tickets on campus or at the main Tech office through the helpdesk ticketing dispatch center. First Line Support Tech Agent assists end users who are experiencing issues with the daily use of their end-user devices like laptops, Macbooks, iPads, phones, or...
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First Line Support Tech Agent
hace 4 semanas
Panama International School Of Panama A tiempo completoISP is a non-profit, student-centered, independent school, inspiring lifelong learners for a future without borders. We are recognized as a leader in international education, offering world-class opportunities for students since 3 years old at Early Childhood Center to 12th grade.The International School of Panama operates under the license of the Ministry...
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Tech Support Agent
hace 2 meses
Panama Foundever™ A tiempo completo**Job Summary Job description**: Tech Support Agent Language: Advanced English Requirement: Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service information. Disclosure of terms of agreement for said products or...
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Tech Support Agent
hace 3 meses
Panama Foundever A tiempo completo**Job Summary** **Job description**: Tech Support Agent **Language**: Advanced English **Requirement**: - Research information using available resources and tools to respond to customer inquiries and/or requests. - Manage and resolve customer complaints. - Provide customers with product and service information. Disclosure of terms of agreement for said...
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Customer Support Agent
hace 3 semanas
Panama Management Support Group A tiempo completoManagement Support Group is a Panamanian business that provides back office and customer service support to renowned American companies that specialize in the area of health insurance. We are currently looking for career-minded individuals, who are eager to start or continue their careers in a professional office environment. This position includes...
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Tech Support Representative
hace 4 semanas
Panama Foundever A tiempo completoTech Support Representative Req ID#: 386110 Panama, Panama, PA Job Description: Job SummaryRole Purpose• Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.Primary...
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Tier 2 Tech Support Specialist
hace 3 semanas
Panama Simera A tiempo completoThis role involves troubleshooting and resolving complex technical issues related to hardware, software, and networking, as well as identifying and resolving underlying issues that contribute to the problem. The Tier 2 Tech Support will work closely with the customer and other teams to provide a resolution in a timely manner. Key Responsibilities Respond to...
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Tech Support Representative
hace 4 semanas
Panama Foundever A tiempo completo**Job Summary** Role Purpose - Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty. Primary Responsibilities - Research information using available resources and tools to respond to...
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IT Customer Support Agent
hace 3 semanas
Panama TopManage A tiempo completo**Nuestro IT Customer Support Agent debe**: - Experiência en soporte técnico en temas de IT. - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener...
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Tech Support Representative
hace 2 semanas
Panama City Sitel A tiempo completoJob SummaryRole Purpose• Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.Primary Responsibilities• Research information using available resources and tools to respond to...
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Tecnico(a) de Mantenimiento Especializado en Techos
hace 3 semanas
Panama Grupo Codere Panamá A tiempo completo¿Cuál será tu misión como Técnico (a) de Mantenimiento especializado (a) en Techos? Realizar los trabajos de Técnico (a) Techero asignados en nuestras unidades de negocio, dando prioridad a los trabajos que se tengan en la infraestructura, de nuestras áreas, cuidando los estándares indicados y sin afectar a nuestros clientes internos y externos. Tus...
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Portuguese Customer Support Agent
hace 2 meses
Panama Brainrocket A tiempo completoDue to the growing demand within our operational activity, we are currently looking for Customer Support Agent to join, on a full-time basis, our Lacias Panama Team. **Requirements**: - Excellent written and verbal Portuguese and English skills - Experience working with customer support - Analytical skills - Ability to work in multitasking...
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Customer Support Agent
hace 3 semanas
Panama Capital Recruit A tiempo completo**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team...
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Agente de Seguridad
hace 4 semanas
Panama Black Line Security S.A. A tiempo completoAgencia de seguridad busca de agentes con experiência y buena presencia en el ámbito de la vigilancia privada. Se evaluará el perfil y se le estará contactando de ser seleccionado
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Reservations Agent
hace 1 mes
Panama Hilton A tiempo completoReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
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Tech Support Specialist
hace 4 semanas
Panama Gravity Systems, Inc. A tiempo completo**About the Company** Gravity Systems, Inc., has roots in the IT industry since 1997. We provide outsourced helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many helpdesk-centric IT companies forfeit. **Knowledge, Skills & Abilities**: - Basic computer (Hardware &...
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Reservations Agent
hace 2 meses
Panama Hilton A tiempo completoA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
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Se Solicita Agentes de Seguridad
hace 2 semanas
Panama Black Line Security S.A. A tiempo completoAgencia de seguridad busca de agentes con experiência y buena presencia en el ámbito de la vigilancia privada. Enviar hoja de vida al correo o al número de contacto, se evaluará el perfil y se le estará contactando de ser seleccionado.
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Emergency Response Operator
hace 4 semanas
Panama City EF Education First A tiempo completoEmergency Response Operator EF International Language Campuses Are you empathetic, positive, and have great communication skills? EF International Language Campuses is looking for an Emergency Response Operator, who will directly impact streamlining communication for the Emergency Teams. Do you speak fluent English, and are you a customer service natural?...
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Traveler Support Specialist
hace 2 semanas
Panama City EF Education First A tiempo completoJoin us at EF Tours, a division of EF Education First, as we revolutionize the educational travel industry and transform students into the next generation of global citizens. As a Bilingual, English and Spanish speaking Customer Service Specialist for EF Tours, you are the primary resource for parents as they navigate the process of sending their middle...