![Simera](https://media.trabajo.org/img/noimg.jpg)
Tier 2 Tech Support Specialist
hace 3 semanas
This role involves troubleshooting and resolving complex technical issues related to hardware, software, and networking, as well as identifying and resolving underlying issues that contribute to the problem. The Tier 2 Tech Support will work closely with the customer and other teams to provide a resolution in a timely manner. Key Responsibilities Respond to customer inquiries escalated from the Tier 1 team Troubleshoot and diagnose complex technical issues related to hardware, software, and networking Identify and resolve underlying issues that contribute to the problem Provide solutions to customer issues and follow up to ensure resolution Escalate complex issues to higher-level support teams as needed Document customer interactions and resolutions in a ticketing system Maintain a high level of customer service and professionalism at all times Qualifications High school diploma or equivalent C1/C2 English 2-3 years of experience in technical support or a related field Strong verbal and written communication skills Advanced knowledge of hardware, software, and networking concepts Ability to troubleshoot and diagnose complex technical issues Strong customer service skills Experience in a Tier 1 Tech Support role is preferred Certifications in relevant technology is a plus.
-
Tier 2 Engineer
hace 3 semanas
Panama Insignia Resources Panama S.A. A tiempo completoTake ownership of tickets and customer interactions. Document resolutions and update procedures that may be outdated. Engage in continued certification training to improve skillset. Escalate issues to Tier 3 when needed and remediate client issues. Report critical incidents or problems that become too complex for self-resolution. Tier 2 Engineer must be...
-
Tier 2 Engineer
hace 3 semanas
Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completoThe Tier 2 Engineer will work closely with the other staff members under the Tier 2 Manager’s direction with responsibilities including, but not limited to, the following: Be able to work in a fast-paced environment. Collaborate with Team Members regarding resolutions to various customers. Proven Experience troubleshooting problems ranging from server,...
-
Client Support Tier 2
hace 4 semanas
Panama Fiserv A tiempo completoClient Support Tier 1Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a...
-
Client Support Tier 2
hace 4 semanas
Panama Fiserv, Inc. A tiempo completo**Client Support Tier 1** Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a...
-
Customer Support Agent
hace 3 semanas
Panama Management Support Group A tiempo completoManagement Support Group is a Panamanian business that provides back office and customer service support to renowned American companies that specialize in the area of health insurance. We are currently looking for career-minded individuals, who are eager to start or continue their careers in a professional office environment. This position includes...
-
Client Support Tier 2
hace 4 semanas
Panama Fiserv A tiempo completoYou deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with...
-
Es Learning Support Specialist
hace 4 semanas
Panama The International School Of Panama A tiempo completo**Position**: Learning Support Specialist Starting date: August 2023 The primary function of The International School of Panama Learning Support Specialist is threefold: 1) work with teams to identify students with specific learning needs in the academic setting, 2) develop and implement plans to meet those individualized needs, and 3) collaborate among ISP...
-
Client Support Tier 2
hace 2 semanas
Panama Fiserv, Inc. A tiempo completo**Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...
-
Tech Support Representative
hace 4 semanas
Panama Foundever A tiempo completoTech Support Representative Req ID#: 386110 Panama, Panama, PA Job Description: Job SummaryRole Purpose• Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.Primary...
-
Tech Support Agent
hace 2 meses
Panama Foundever™ A tiempo completo**Job Summary Job description**: Tech Support Agent Language: Advanced English Requirement: Research information using available resources and tools to respond to customer inquiries and/or requests. Manage and resolve customer complaints. Provide customers with product and service information. Disclosure of terms of agreement for said products or...
-
Tech Support Agent
hace 3 meses
Panama Foundever A tiempo completo**Job Summary** **Job description**: Tech Support Agent **Language**: Advanced English **Requirement**: - Research information using available resources and tools to respond to customer inquiries and/or requests. - Manage and resolve customer complaints. - Provide customers with product and service information. Disclosure of terms of agreement for said...
-
First Line Support Tech Agent
hace 1 mes
Panama The International School Of Panama A tiempo completo**Position Summary**: First Line Support Tech Agent's responsibilities are to attend assigned tickets on campus or at the main Tech office through the helpdesk ticketing dispatch center. First Line Support Tech Agent assists end users who are experiencing issues with the daily use of their end-user devices like laptops, Macbooks, iPads, phones, or...
-
Tech Support Specialist
hace 4 semanas
Panama Gravity Systems, Inc. A tiempo completo**About the Company** Gravity Systems, Inc., has roots in the IT industry since 1997. We provide outsourced helpdesk services to medium-to-large sized businesses that are cost effective without sacrificing the elite quality of service that many helpdesk-centric IT companies forfeit. **Knowledge, Skills & Abilities**: - Basic computer (Hardware &...
-
Tech Support Representative
hace 4 semanas
Panama Foundever A tiempo completo**Job Summary** Role Purpose - Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty. Primary Responsibilities - Research information using available resources and tools to respond to...
-
First Line Support Tech Agent
hace 4 semanas
Panama The International School of Panama A tiempo completo**Position Summary**: First Line Support Tech Agent's responsibilities are to attend assigned tickets on campus or at the main Tech office through the helpdesk ticketing dispatch center. First Line Support Tech Agent assists end users who are experiencing issues with the daily use of their end-user devices like laptops, Macbooks, iPads, phones, or...
-
First Line Support Tech Agent
hace 4 semanas
Panama International School Of Panama A tiempo completoISP is a non-profit, student-centered, independent school, inspiring lifelong learners for a future without borders. We are recognized as a leader in international education, offering world-class opportunities for students since 3 years old at Early Childhood Center to 12th grade.The International School of Panama operates under the license of the Ministry...
-
Tech Support Representative
hace 2 semanas
Panama City Sitel A tiempo completoJob SummaryRole Purpose• Answer incoming calls to answer inquiries, handle complaints, troubleshoot problems, provide information or assistance to customers, offer basic tech support and provide a customer service experience that promotes client loyalty.Primary Responsibilities• Research information using available resources and tools to respond to...
-
Tech Security Specialist
hace 4 semanas
Panama Tax Goddess A tiempo completo**About the company** - Our firm is recognized as a top 1% of Tax Strategist in the USA. - With 19+ years of experience, We're not your average number crunchers - we're a progressive, 100% digital CPA firm. So, if you can handle cloud computing and rock basic tech skills, you're in for a wild ride! **About you** As a TECH Security Specialist at TGBS, you...
-
Client Support Tier 2
hace 4 semanas
Panama Fiserv, Inc. A tiempo completoYour primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical...
-
Custcustomer Support Specialist
hace 3 meses
Panama ABB A tiempo completo**CustCustomer Support Specialist - Sales Support**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and...