Client Support Tier 2
hace 2 semanas
Client Support Tier 1Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical support analyst can easily identify and solve technical issues on-site and via remote access.Main ResponsibilitiesProvides service support to both internal and external clients for a specific product or group of products, and is considered the primary liaison between the client and First Data. Defines and/or resolves moderately complex customer problems within the designated product lines.
Has full product service issue accountability, including incident reports, communication center notification, Service Point work item records, adhering to client service level agreements,Monitoring liability issues and escalation to management when appropriate. Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments. Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing. Adheres to established policy and proceduresRequirementsDegree on Business administration, Industrial Engineering or System EngineeringAdvanced English 3 Years’ experience on similar Job fieldsExperience on: Banking Technology, Fintech and Payment methods.Functional technical knowlegePLUS: Knowledgeable about ITIL PLUS: knowledgeable about VisonPlus
-
Tier 2 Engineer
hace 1 semana
Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completoThe Tier 2 Engineer will work closely with the other staff members under the Tier 2 Manager’s direction with responsibilities including, but not limited to, the following: Be able to work in a fast-paced environment. Collaborate with Team Members regarding resolutions to various customers. Proven Experience troubleshooting problems ranging from server,...
-
Tier 2 Engineer
hace 1 semana
Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completo**Requisitos**: Associate degree preferred. Relevant and significant industry experience may provide as a substitute for the education requirement. Microsoft, Cisco, and VMware certifications required. Minimum of 12 months experience in administering/supporting any of the following: MS SQL LAN/WAN environments Office365 and Azure Network Operations Center...
-
Senior IT Systems Engineer
hace 6 días
Panama Insignia Resources Panama S.A. A tiempo completoThe Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal infrastructure....
-
Senior IT Systems Engineer
hace 1 semana
Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completoThe Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal infrastructure....
-
Senior IT Systems Engineer
hace 1 semana
Panama INSIGNIA RESOURCES PANAMA S.A. A tiempo completoThe Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal...
-
IT Help Desk Analyst
hace 3 días
Panama A-LIGN A tiempo completo**ABOUT THE ROLE** The IT Help Desk Analyst works independently and collaboratively to execute IT Department activities. This role's primary responsibility is to provide Tier 1 and Tier 2 end-user support. Additional responsibilities will be assigned for various IT Department strategies that support our fast-paced, quickly growing, international...
-
SAP Integration Support
hace 1 día
Panama Addmore Group Inc A tiempo completoOur client is looking for an **SAP Integration Support****: - for a full-time perm position.- Start date: April. - Schedule: 37,5 hours / week - Benefits: included*** - Work model: Hybrid - 1 or 2 days onsite per week - Location**:Panama or close to this country (Mexico, Ecuador, Colombia, Argentina) - Work model: Hybrid - 1 or 2 days onsite per week or...
-
Partner Account Manager
hace 1 día
Panama Veeam Software A tiempo completoFunction: Channel/Partner Sales Reports To: Manager, Channel Sales or Director, Channel Sales The Channel/Partner Manager is responsible for the alignment, enablement, and performance of the partners in their territory. The role's key purpose is to leverage the partner actively selling our technology to their end customers and/or targeted prospects. The...
-
Head of Customer Support
hace 6 días
Panamá, Panama Lacias A tiempo completoAbout the RoleWe are seeking a strategic, empathetic, and hands-on Head of Support to lead and elevate our customer support operations. As a premier BPO partner, we pride ourselves on delivering world-class service that feels like an extension of our clients' own teams. This key leadership role is responsible for building a high-performing support...
-
Customer Service Representative
hace 2 semanas
Panama City, Colón Support Services Group A tiempo completoSupport Services Group is seeking enthusiastic and dedicated customer service agents to join our onsite team that supports a renowned healthcare organization. The ideal candidate will provide outstanding service, address customer inquiries, and resolve issues professionally and efficiently. This is a full-time, onsite position located in Colón, Panama. Key...
