IT Help Desk Analyst

hace 3 días

Panama A-LIGN A tiempo completo

**ABOUT THE ROLE**

The IT Help Desk Analyst works independently and collaboratively to execute IT Department activities. This role's primary responsibility is to provide Tier 1 and Tier 2 end-user support. Additional responsibilities will be assigned for various IT Department strategies that support our fast-paced, quickly growing, international organization.

**RE**SPONSIBILITIES**
- Work onsite in our Panama Office.
- Provide exceptional support to end users on a variety of user issues onsite and for remote office.
- Identify, research, resolve, and document technical problems.
- Document, track, and monitor submitted issues to ensure a timely resolution.
- Simulate or recreate user problems to provide resolutions.
- Escalate customer support to the necessary leadership as needed.
- Contribute to all Service Desk process and technical documentation.
- Tracking recurring problems and escalating them to management.
- Onboarding and offboarding of Employees and contractors to meet A-LIGN standards.
- Run weekly onboarding IT Training calls both remote and onsite.
- Pack and ship laptops and other IT equipment for remote employees.
- Configure, set up, wipe and re-purpose computers.
- Maintain accurate hardware and software inventory.
- Complete other tasks as assigned by the IT Manager.
- Collaborate with other IT team members to provide best-in-class service.

**MINIMUM QUALIFICATIONS**

**EDUCATION**

An Associate degree and relevant certifications or bachelor's degree / relevant work experience

**EXPERIENCE**
- At least 1 year of professional experience in an IT Help Desk or Service Desk role
- Proven experience in an inbound Help Desk/call center environment
- Experience working with a ticketing system, Zendesk preferred
- Basic technical support knowledge - specifically around desktops, laptops, Windows, MS Office, printers, etc.
- Experience supporting a Microsoft 365 environment
- Excellent troubleshooting skills
- Ability to use Google

**SKILLS**
- Ability to adapt to changing standards and expectations
- Ability to work in a fast-paced environment
- Ability to work individually as well as part of a team
- Ability to meet tight deadlines
- Ability to communicate with all levels of employees
- A high degree of motivation

**BENEFITS**
- Employer Paid Health, Vision, Dental
- 401 (K) Plan with Employer Matching
- Competitive Bonus Structure
- Employer Paid Life Insurance and Disability Insurance
- Generous Paid Time Off Plan
- Parking Allowance
- Vacation Bonus
- Paid Office Closure December 24-January 1
- Paid Holidays Schedule
- Certification Reimbursement
- Flu Shot Reimbursement

**ABOUT A-LIGN**

**COME WORK FOR A-LIGN**

A-LIGN is an Equal Opportunity Employer Minorities, women, disabled, and veterans encouraged to apply

  • IT Help Desk Technician

    hace 2 semanas

    Panamá, Panamá, Panama Insignia Resources Panama A tiempo completo

    Descripción del puesto We are currently looking for an IT Support Technician to join our global IT team. The ideal candidate will have 1+ years of experience in an IT support desk environment, helping people solve a wide range of technical issues. You will need solid technical expertise combined with strong customer service skills, a teamwork mentality,...

  • IT Service Desk Specialist

    hace 2 semanas

    Panama A360 Inc. Panama A tiempo completo

    **THIS JOB REQUIRES ADVANCE ENGLISH LEVEL SKILLS. WRITTEN AND CONVERSATIONAL ENGLISH IS A MUST** IT Service Desk Specialist We are looking for a customer service-oriented Service desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the company's front line support and you will solve basic...

  • IT Support Desk Analyst

    hace 2 semanas

    Panama Malvern Panalytical Ltd A tiempo completo

    and external developments, tools and established technologies, consider relevancy/suitability and formulate improvements on IT resources.Initiate and realize improvements regarding to the incident, problem and change management process and activities. IMPACT: High user satisfaction due to excellent service deliveryPoint of contact for MP IT user communityKEY...

  • Agente de Service Desk 1b

    hace 3 días

    Panama SONDA IT A tiempo completo

    **Agente de **Service** **Desk** **Vive **la experiência SONDA** **¡Aquí transformas tu carrera!** **¿Por qué ser parte de SONDA?** Porque al igual que tú, amamos lo que hacemos, tenemos pasión por la innovación y estamos convencidos de que a través del conocimiento y de la tecnología no solo vamos a transformar los negocios de nuestros...

  • IT Security/compliance Analyst

    hace 3 días

    Panama A-LIGN A tiempo completo

    **ABOUT THE ROLE** A-LIGN's IT (Information Technology) department is seeking an Information Security Analyst to join their innovative team. In this role, you will be responsible for coordinating, planning, and organizing information security activities throughout the organization. You will help in defining and executing security plans to maintain an...

  • SEO/traffic Analyst

    hace 1 semana

    Panama Incsub, LLC A tiempo completo

    Are you a SEO/Traffic Analyst but you’ve always been hiding a Superhero under your clothes? We’re looking for a new addition to our Marketing team for WPMU DEV that will help us build a strong online presence. Ultimately, you should be familiar with current SEO techniques and tools, as well as Google Console, Google Analytics and Ahref + good knowledge...

  • Analista de Soporte Junior

    hace 2 semanas

    Panama Softwareone A tiempo completo

    Manage and resolve incidents and requests from the different areas of the operation. Timely escalate complex situations, according to defined channels. What we need to see from you Do not worry if you do not have some of the following skills, we will help you strengthen them. Just having knowledge in some of these, we can walk the rest of the way together:...

  • IT Recruiter

    hace 5 días

    Panama Helix International A tiempo completo

    **Helix International**, an international software and consulting organization that focuses on document and data intersect, is looking for a **RECRUITER **with 3+ years of exp in International **IT Recruitment** **Roles and Responsibilities**: - Identify hiring needs and fill job openings. - Design job descriptions. - Conduct interviews. - Take care of the...

  • Financial Systems Epm Analyst

    hace 2 semanas

    Panama Millicom A tiempo completo

    The Financial System EPM Analyst is a trusted business partner and is the core link between Information Technology systems and Finance.She/he understands user’s requests, finds solution and organizes the rollout. This includes, day to day operations and change request analysis, solution design, implementation and support.Financial Systems team works...

  • Commercial Analyst

    hace 2 semanas

    Panama Western Union A tiempo completo

    **Commercial Analyst **- Panama City, Panama** Are you a passionate salesperson who wants to be part of a great team? Can you help the team identify better, more efficient ways to work? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it’s time...