Tier 2 Engineer

hace 4 semanas


Panama Insignia Resources Panama S.A. A tiempo completo

Take ownership of tickets and customer interactions. Document resolutions and update procedures that may be outdated. Engage in continued certification training to improve skillset. Escalate issues to Tier 3 when needed and remediate client issues.

Report critical incidents or problems that become too complex for self-resolution. Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends. In addition to the responsibilities outlined above, the Tier 2 Engineer is responsible for the following additional responsibilities and duties: Assist the Operations Center staff as needed with special projects and other duties.


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