Client Support Tier 2

This role involves troubleshooting and resolving complex technical issues related to hardware, software, and networking, as well as identifying and resolving underlying issues that contribute to the problem. The Tier 2 Tech Support will work closely with the customer and other teams to provide a resolution in a timely manner. Key Responsibilities Respond to...

Take ownership of tickets and customer interactions. Document resolutions and update procedures that may be outdated. Engage in continued certification training to improve skillset. Escalate issues to Tier 3 when needed and remediate client issues. Report critical incidents or problems that become too complex for self-resolution. Tier 2 Engineer must be...

**Client Support Tier 1** Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a...

The Tier 2 Engineer will work closely with the other staff members under the Tier 2 Manager’s direction with responsibilities including, but not limited to, the following: Be able to work in a fast-paced environment. Collaborate with Team Members regarding resolutions to various customers. Proven Experience troubleshooting problems ranging from server,...

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with...

**Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

Your primary function will be to answer support tickets and assist with whatever technical issues the client may be facing. To ensure success as a technical support analyst, you should have in-depth knowledge of hardware and software systems, high-level interpersonal skills, and the ability to solve complex IT issues. Ultimately, a top-notch technical...

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with...

The Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal infrastructure....

Brindar soporte funcional para la atención de la plataforma de monioreo de fraude a clientes en LatinoaméricaFungir como soporte consultor para la resolución de consultas y requerimientosBrindar acompañamiento a las jornadas de mantenimiento y asegurar la participación de los equipos validadores de ellos.Gestionar la comunicación de cambios y novedades...

You deserve to do what you love, and love what you do - a career that works as hard for you as you do. At Fiserv, we are 44,000, #FISVProud innovators, delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices - if you strive to be a part of a team driven to create with...

**ABOUT THE ROLE** The Salesforce Senior Administrator, under the direction of the Director of IT, is responsible for providing Tier 2 level support for Salesforce to A-LIGN's internal user community. In this role, you will be responsible for providing input on the design, development and testing of, new Salesforce-based business processes. This role also...

**Position**: Learning Support Specialist Starting date: August 2023 The primary function of The International School of Panama Learning Support Specialist is threefold: 1) work with teams to identify students with specific learning needs in the academic setting, 2) develop and implement plans to meet those individualized needs, and 3) collaborate among ISP...

The Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal infrastructure....

**Requisitos**: Associate degree preferred. Relevant and significant industry experience may provide as a substitute for the education requirement. Microsoft, Cisco, and VMware certifications required. Minimum of 12 months experience in administering/supporting any of the following: MS SQL LAN/WAN environments Office365 and Azure Network Operations Center...

The Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal...

We are seeking a dynamic individual to join our team as a client liaison. This role requires high customer service experience, a centric mindset, excellent communication skills, a proactive attitude, and a willingness to learn about the healthcare and legal industries.Responsibilities: Greet clients warmly and provide a friendly, welcoming atmosphere.Use...

**ABOUT THE ROLE** The Salesforce Junior Administrator, under the direction of the Director of IT, is responsible for providing Tier 1 level support for Salesforce to A-LIGN's internal user community. You will be responsible for user management activities and report and dashboard creation tasks in this role. You will also participate in all User Acceptance...

Position Summary The Vendor Support position is an extremely important role within our MSP team. The Vendor Support role will be responsible for vendor interaction, ensuring the proper channels of communication are followed in a prompt manner, and resolved effectively and efficiently. The Vendor Support position will be responsible for interacting with...

As the Terminal Procurement - Senior Analyst for North America, as a part of the Americas OCL, you will work together with a diverse team of professionals within the Americas Region.You will be responsible for driving an innovation mindset, promote digitization, standardization, help the team making data driven decisions, and spar with different stakeholders...