Technical Support Engineer
hace 6 horas
**Our Top Requirement & Concern is "Communication Skills".**
- Excellent English communications skills
- Good vocabulary
- Friendly personality
- Someone that can be clear over the phone, patient, and loves to troubleshoot technical issues.
**Job Description & Responsibilities**:
- Work with a variety of different clients and end-users providing service that is friendly, fast, and efficient through phone and Internet.
- Work with a ticketing system to document, prioritize and resolve support requests.
- Work accurately in a fast-paced, hectic, ever-changing environment with strong attention to detail.
- Work alongside an elite group of technicians and administrators all focused on supporting our customers by meeting their technological needs.
- Work remotely in the comfort of your home.
- Ensure a high level of end-user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets. Provide strong technical resources and senior escalation points for numerous technologies.
- Other responsibilities as assigned
**Required Qualifications**:
- At least two of technical support/help desk experience
- Resourceful, can work independently with mínimal supervision
- Strong organizational, analytical, and time-management skills
- A stable and fast Internet connection from home that can support VoIP
- High School Diploma
**Preferred Qualifications**:
- 2-5 years of technical support/help desk experience
- A.S. in computer science or higher
- Thorough knowledge of Windows Server and Workstations environment
- Thorough knowledge of Microsoft Office products
- Good understanding of networking concepts, remote desktop, anti-malware, firewalls, ISP routers, and VPN.
- Experience with remote control tools and systems
**About Us**:
Veritas IT Solutions is a successful independent IT Consulting company with a consistent history of growth. We employ talented, motivated, and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.
If you are seeking an opportunity to join a winning team, work with the latest technologies, and develop your career, then Veritas IT Solutions is the place for you.
Our clients and business is conducted on the US East Coast Time Zone. Business hours 7AM EST - 7PM EST
Work Remotely
- Yes
**Job Types**: Full-time, Permanent
Pay: B/.900.00 - B/.3,000.00 per month
Application Question(s):
- Excellent English communications skills / Good vocabulary / Friendly personality / Work experience
**Experience**:
- technical support / help desk: 2 years (required)
**Language**:
- English (required)
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