Tier 2 Engineer
hace 6 meses
The Tier 2 Engineer will work closely with the other staff members under the Tier 2 Manager’s direction with responsibilities including, but not limited to, the following:
Be able to work in a fast-paced environment.
Collaborate with Team Members regarding resolutions to various customers.
Proven Experience troubleshooting problems ranging from server, network, and PC issues.
Must provide quality customer service skills in all forms of communication.
Utilize experience and knowledge to assess issues and provide solutions for Tier 1 escalations.
Assist Tier 1 with responding to alerts and tickets from various monitoring systems.
Take ownership of tickets and customer interactions.
Document resolutions and update procedures that may be outdated.
Engage in continued certification training to improve skillset.
Escalate issues to Tier 3 when needed and remediate client issues.
Report critical incidents or problems that become too complex for self-resolution.
Tier 2 Engineer must be flexible to work all shifts including some holidays and weekends.
In addition to the responsibilities outlined above, the Tier 2 Engineer is responsible for the following additional responsibilities and duties:
Assist the Operations Center staff as needed with special projects and other duties.
**Requisitos**:
Associate degree preferred.
Relevant and significant industry experience may provide as a substitute for the education requirement. Microsoft, Cisco, and VMware certifications required. Minimum of 12 months experience in administering/supporting any of the following:
LAN/WAN environments
Office365 and Azure
Network Operations Center
Help desk or relevant customer service skills.
Experience with PSA and RMM Tools
**Certifications Expectations**:
Microsoft, Cisco, Fortinet, and VMware certifications required.
Cisco Certified Network Associate (CCNA)
Microsoft Intermediate Certificates
Security+
Fortinet Network Security Expert 7 (NSE7)
**Skills**:Microsoft Windows Server 2012/2016/2019 and Active Directory
Microsoft Office Suite and Office365 experience
Fundamental understanding of DNS, DHCP and TCP/IP
Microsoft Exchange and SQL Server
VMware vSphere 6.5 and above
Knowledge of back up technologies
Knowledge of security practices and policies
Beneficios
- A Monthly $50 perfect attendance bonus (If you don't miss a day and are always on time during the month)
- Private Health and Life Insurance paid by the company (when you have your 3 months in the company)
- Parking: the building where we are located, has parkings for our employees paying $37.50 biweekly or per quincena (you will need to pay that per quincena).
- Referral Bonus: $200 if you refer someone and is hire. (You received the bonus when that person has 3 months in the company)
- Monthly Activities (Fun Activities like Karaoke, Board Games Afternoons, Sports, Yoga, Zumba, and Social Responsibility activities)
- Free Mental Health Assistance
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