Client Support Tier 2

This role involves troubleshooting and resolving complex technical issues related to hardware, software, and networking, as well as identifying and resolving underlying issues that contribute to the problem. The Tier 2 Tech Support will work closely with the customer and other teams to provide a resolution in a timely manner. Key Responsibilities Respond to...

Take ownership of tickets and customer interactions. Document resolutions and update procedures that may be outdated. Engage in continued certification training to improve skillset. Escalate issues to Tier 3 when needed and remediate client issues. Report critical incidents or problems that become too complex for self-resolution. Tier 2 Engineer must be...

Brindar soporte funcional para la atención de la plataforma de monioreo de fraude a clientes en LatinoaméricaFungir como soporte consultor para la resolución de consultas y requerimientosBrindar acompañamiento a las jornadas de mantenimiento y asegurar la participación de los equipos validadores de ellos.Gestionar la comunicación de cambios y novedades...

The Senior Engineer will be responsible for providing escalated support, proactive system and network maintenance, and project work that includes infrastructure design, cloud architecture and deployment, migrations, and other types of projects. Primary Responsibilities Participate and lead technical projects for customers and internal infrastructure....

We are seeking a dynamic individual to join our team as a client liaison. This role requires high customer service experience, a centric mindset, excellent communication skills, a proactive attitude, and a willingness to learn about the healthcare and legal industries.Responsibilities: Greet clients warmly and provide a friendly, welcoming atmosphere.Use...

**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team...

**ABOUT THE ROLE** The IT Help Desk Analyst works independently and collaboratively to execute IT Department activities. This role's primary responsibility is to provide Tier 1 and Tier 2 end-user support. Additional responsibilities will be assigned for various IT Department strategies that support our fast-paced, quickly growing, international...

**Día a día del Network Support Engineer**: - Atender incidencias ocasionadas a nível de nuestro Cloud Services y base instalada en OnPremise, dando respuesta inmediata ante cualquier situación que genere perdida del sistema al cliente. Ayudar a identificar la causa raíz del problema entre las distintas capas y buscar maneras de evitar que suceda. -...

**Nuestro IT Customer Support Agent debe**: - Experiência en soporte técnico en temas de IT. - Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._ - Tener conocimientos contables y/o administrativos. - Estar orientado al servicio al cliente y a la solución de problemas. - Tener...

Installation and troubleshooting of IT software and hardware Router Switches AP Firewalls SDWANs PCs Printers - Working with remote team and other onsite engineers **Job Types**: Full-time, Part-time, Temporary, Contract, Permanent Contract length: 1 day Pay: B/.20.00 - B/.35.00 per hour Expected hours: 40 per week Application Question(s): - Do you...

**This is a Hybrid role requiring 2/3 days per week in the office (We are based in the City of Knowledge area)** **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation -...

**Job Title**: CS Operations Support Intern **Job title**: CS Operations Support Intern **Your role**: - Support CS operations DX for North LATAM and Caribbean in Training, - Parts request and returns - Tools, Daily management, escalations and FCO´s control **You're the right fit if**: 1. Currently studying Biomedicine, Bioengineering, Industrial...

Job Description Summary Work together with the Regional Business Development Jr.Manager in developing S2G's partner IPs in the Latin American market.This role involves maximizing sales, generating targeted profits, maintaining healthy inventories, and ensuring accurate brand and IP exposure through marketing efforts.The focus is on optimizing S2G's physical...

Our client is looking for an **SAP Integration Support****: - for a full-time perm position.- Start date: April. - Schedule: 37,5 hours / week - Benefits: included*** - Work model: Hybrid - 1 or 2 days onsite per week - Location**:Panama or close to this country (Mexico, Ecuador, Colombia, Argentina) - Work model: Hybrid - 1 or 2 days onsite per week or...

**Job Description Summary** Work together with the Regional Business Development Jr. Manager in developing S2G's partner IPs in the Latin American market. This role involves maximizing sales, generating targeted profits, maintaining healthy inventories, and ensuring accurate brand and IP exposure through marketing efforts. The focus is on optimizing S2G's...

Job Description What we offer: Being part of a fast growing, dynamic and impactful team, you, as a Support Analyst will be entrusted with the unique opportunity to be providing and contributing to automation products & enabling services that meet the needs of the business and work well within the overall IoT & automation technology platform. You will...

About the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...

Euro Exim Bank, an award-winning and high-performing global financial institution is seeking freelance-based professionals to sell trade finance services to exporters and importers worldwide. If you are truly passionate about sales and have outstanding selling skills, this role could be for you. **Main features of the job,** - Freelance basis only (this is...

Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.We don't just talk about progress and innovation here - we make it...

As part of Incsub, since 2006, WPMU DEV, with its’ award-winning WordPress plugins, hosting, world-beating support and site management tools, has helped millions of web developers, freelancers and agencies run and grow their businesses. Are you tech-oriented and love to work from home? Do you like coding and helping people? Then this is your chance to...