IT Customer Support Agent
hace 5 meses
**Nuestro IT Customer Support Agent debe**:
- Experiência en soporte técnico en temas de IT.
- Tener experiência en el uso de aplicaciones Empresariales tipo ERP _(SAP Business One, Microsoft Dynamics, Sage o similares)._
- Tener conocimientos contables y/o administrativos.
- Estar orientado al servicio al cliente y a la solución de problemas.
- Tener facilidad para transmitir conocimientos a los clientes.
- Poder mantener el flujo de comunicación con los clientes tanto vía telefónica como escrita.
**Día día del IT Customer Support Agent**:
- Atender las incidencias y solicitudes asignadas de los clientes.
- Dar seguimiento diario de los avances de cada solicitud y llevar a cabo las actividades pactadas con el cliente.
- Realizar pruebas, investigar y dar solución a las actividades y tareas asignadas.
- Canalizar los requerimientos y solicitudes a los departamentos correspondientes en caso de que sea requerido.
- Prestar apoyo a compañeros y/o otros departamentos cuando sea requerido.
**Conocimiento valorado**:
- Experiência en el uso de Windows Server (Nível Básico).
- Conocimiento de Redes.
- Nível básico de uso de MSQL.
**Top 5 ADN de este Customer Support Agent**:
+ Eficiencia + Comunicatividad + Team Player + Pensamiento Lógico + Adaptabilidad
-
Customer Support Agent
hace 5 meses
Panama Management Support Group A tiempo completoManagement Support Group is a Panamanian business that provides back office and customer service support to renowned American companies that specialize in the area of health insurance. We are currently looking for career-minded individuals, who are eager to start or continue their careers in a professional office environment. This position includes...
-
Customer Support Agent
hace 5 meses
Panama Capital Recruit A tiempo completo**About the Company**: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team...
-
Portuguese Customer Support Agent
hace 6 meses
Panama Brainrocket A tiempo completoDue to the growing demand within our operational activity, we are currently looking for Customer Support Agent to join, on a full-time basis, our Lacias Panama Team. **Requirements**: - Excellent written and verbal Portuguese and English skills - Experience working with customer support - Analytical skills - Ability to work in multitasking...
-
Customer Support Agent
hace 4 semanas
Panama City Capital Recruit A tiempo completoAbout the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...
-
Reservations Agent
hace 6 meses
Panama Hilton A tiempo completoReservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...
-
IT Support/technician
hace 5 meses
Panama Quattris Global A tiempo completoInstallation and troubleshooting of IT software and hardware Router Switches AP Firewalls SDWANs PCs Printers - Working with remote team and other onsite engineers **Job Types**: Full-time, Part-time, Temporary, Contract, Permanent Contract length: 1 day Pay: B/.20.00 - B/.35.00 per hour Expected hours: 40 per week Application Question(s): - Do you...
-
Customer Service Agent
hace 5 meses
Panama Unifeeder A tiempo completoAbout the company Unifeeder Group is a global logistics company with over 150 vessels, transporting 5.5 million containers annually. Their efficient and sustainable transport solutions simplify supply chain management for their customers, allowing them to focus on their core business. They have recently established services in the Americas and aspire to...
-
Reservations Agent
hace 7 meses
Panama Hilton A tiempo completoA Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...
-
Regional Retail IT Support Lead
hace 5 meses
Panama Puma Energy A tiempo completoMain Purpose: In line with the Group IT and Retail IT strategy and policies, support the implementation of new retail IT solutions in the Americas Region and other core solutions within all countries within the Americas region. Act as a single point of accountability for IT services and support within the Americas region. Specific projects will be...
-
Customer Support Representative
hace 5 meses
Panama Pole Star Global A tiempo completo**About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant...
-
Customer Services Agent
hace 4 meses
Panama Sitel A tiempo completoAbout UsFoundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a...
-
Customer Support Representative
hace 5 meses
Panama Pole Star Global A tiempo completo**This is a shift based role in which 50% of your time will be spent working nights.** **The current shift pattern**: 3 weeks of daytime working followed by 3 weeks of nighttime working on rotation. This will be on a 3 days on and 3 days off basis. **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and...
-
Customer Support Representative
hace 5 meses
Panama Pole Star Global A tiempo completo**This is a Hybrid role requiring 2/3 days per week in the office (We are based in the City of Knowledge area)** **About Pole Star**: As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation -...
-
Customer Service Agent
hace 7 meses
Panama Center Source A tiempo completoCenter Source is the world's first Business Process Outsourcing (BPO) firm, specializing in Crypto payment support. As a Customer Service associate you will be able to solve customer questions and complaints by acting as the trusted advisor; you will be the voice of the customer. Through calls you will need to record all our customers' interactions and...
-
Agente de Atención Al Cliente
hace 5 meses
Panama SONDA IT A tiempo completo**AGENTE DE ATENCIÓN AL CLIENTE** En la Operación de Transporte estamos buscando Agente de Atención al Cliente, que tendrá como principal función: ejecutar las labores de ventas y recargas de tarjetas de acceso al Sistema Integrado de Transporte **Los principales desafíos que tendrás serán**: - Realizar Venta de Recargas. - Realizar liquidación,...
-
Agente de Atención Al Cliente
hace 5 meses
Panama SONDA IT A tiempo completo**AGENTE DE ATENCIÓN AL CLIENTE** En la Operación de Transporte estamos buscando Agente de Atención al Cliente, que tendrá como principal función: ejecutar las labores de ventas y recargas de tarjetas de acceso al Sistema Integrado de Transporte **Los principales desafíos que tendrás serán**: - Realizar Venta de Recargas. - Realizar liquidación,...
-
Agente de Atención Al Cliente
hace 5 meses
Panama SONDA IT A tiempo completo**AGENTE DE ATENCIÓN AL CLIENTE** **¡Únete al equipo SONDA!** Si estás buscando un nuevo desafío para innovar y transformar el futuro, entonces queremos que seas parte de nuestro equipo. Únete a la empresa latinoamericana líder en servicios de TI, un lugar dónde podrás impulsar tu carrera, adquirir conocimiento y desarrollarte...
-
IT Service Desk Specialist
hace 5 meses
Panama A360 Inc. Panama A tiempo completo**THIS JOB REQUIRES ADVANCE ENGLISH LEVEL SKILLS. WRITTEN AND CONVERSATIONAL ENGLISH IS A MUST** IT Service Desk Specialist We are looking for a customer service-oriented Service desk specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the company's front line support and you will solve basic...
-
On-site IT Support Product Manager
hace 5 meses
Panama Msd France A tiempo completoWe are on the lookout for a dynamic and visionary leader to spearhead our Onsite IT Support Product. This pivotal role is all about enhancing the user experience when interacting with our Onsite IT support technicians. Your mission will be to standardize the service quality, look, and feel across various regions and sites, implementing best practices in...
-
Customer Service Representative
hace 5 meses
Panama Sofvio A tiempo completoWe are looking for hundreds of **Customer service representatives.** “Evolving the BPO services and helping with our clients´ needs to a whole new level. ” Compensation**:USD 3 - 5/hour.** + Holiday pay (up to 2x pay rate). Location**:Remote (for Costa Rica, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Argentina, Bolivia, Brazil,...