IT Supporter

Deadline
30/11/2024- Office
Panama City, Panama**Job description**
Monjasa is a leading global partner in the oil and shipping industry who believes strongly in driving Personal Business. We aim to inspire our business partners and become the first choice by challenging status quo with our original solutions. We are searching for a proactive and service-minded IT Supporter to join our team in Panama. In this role, you will work closely with our IT Senior Supporter to provide daily support, set up users and devices, and contribute to various IT projects.

You’ll be part of a global IT team of 22 professionals based in Denmark, the UAE, Singapore, and Panama, specializing in IT Support, Information Security, infrastructure, and more. This position offers significant opportunities for personal and professional growth, in a dynamic and international environment.

**Areas of Focus**
As an IT Supporter at Monjasa, you’ll work alongside a global IT team, supporting colleagues across the Americas. This role is perfect for someone who loves problem-solving, customer service, and learning in a fast-paced environment. In addition to supporting users and troubleshooting, you’ll have the opportunity to learn about ERP systems (like Navision), which are vital to our operations.

In this role, you will be the primary technical support resource, responsible for configuring, maintaining, and troubleshooting hardware and software. You’ll work with both remote and onsite users to keep our operations running smoothly and ensure Monjasa’s teams across the Americas region are well-supported.

**Additionally, you will focus on**:

- Provide support to remote and onsite users through the helpdesk system
- Configure and deploy essential devices (phones, laptops, etc.)
- Maintain asset and inventory control
- Manage user accounts in Azure andO365
- Deploy software patches via Endpoint Central
- Assist with purchasing end-user hardware and software subscriptions
- Document processes and solutions to build a strong support foundation

**Technologies You’ll Work With**:
Office 365, ITIL V5, Intune, Windows 11, MS Teams, Jira, Endpoint Central, Power Apps, Low Code and SharePoint Online

**Your Professional Skills**

We expect you to have a relevant IT education and 2-3 years of experience in similar positions. Fluency in both English and Spanish is required, and Portuguese will be considered an advantage.

Furthermore, it is preferred if, you are an experienced user of Microsoft Office and familiar with enterprise-level IT environments

You have experience with one or more of the following:

- User administration in Azure and O365
- Endpoint management and software deployment
- Network troubleshooting and configuration
- Helpdesk systems such as Jira or similar platforms
- Power Platform
- Microsoft Intune for device management

**Your personal skills**
- Service-oriented with a passion for problem-solving
- Curious about our business and proactive with a can-do attitude
- Build strong internal and external relationships
- Resilient, adaptable, and handles change well
- Organized, structured, and focused on delivering value Eager to grow in a dynamic, international environment
- Lastly, we expect you to embody the four Monjasa values: respect, curiosity, ambition, and smile & joy.

Questions?

Ainisis Vivas

HR Manager

**Contact Ainisis**
Phone: +507 838 9086

Application

Deadline
30/11/2024

Office
Panama City, Panama

Monjasa at a glance

Monjasa is a global partner in the oil and shipping industries. Our core business includes trading and supplying marine fuels and shipowning activities on a global level.

We are characterised by a strong entrepreneurial spirit and have experienced strong developments since our start in 2002. Financially, Monjasa is recognised as a robust business partner and total revenue reached USD 5.5 billion in 2022 - or equivalent to 6.4 million tonnes of marine fuels supplied. The fleet currently consists of 30 tankers and barges, and our operations and offices are certified according to ISO 45001:2018, ISO 14001:2015, ISO 50001:2018 and ISO 9001:2015.

The Monjasa Group is committed to running a responsible business. We are actively engaging in the green transformation of the maritime sector by being an enabler of environmentally friendly fuels, as one of our ambitions in our Responsibility Framework.

The Monjasa Group also includes offshore ship owning company CBED.

Monjasa as a workplace

Monjasa offers you a fulfilling career in a global organisation, where you will be part of a dynamic and ambitious team. We enjoy great learning opportunities and are proud of our fantastic work environment.

With “Monjasa means personal business” as the headline to our corporate purpose, this serves as the guiding principle for our business.

You will also find that we live and breathe our values of Respect, Ambition, Curiosity and Smile & Joy. All four values and our corporate purpose are anchored in