IT Supporter

Deadline
20/09/2024- Office
Panama City, PanamaAre you looking for a dynamic career as an IT Supporter in an international company with a global presence? If you’re eager to grow professionally while working in a collaborative environment, this might be the perfect opportunity for you If you’re ready to take on new challenges we’d love to hear from you

**Job description**
Monjasa is a leading global partner in the oil and shipping industry who believes strongly in driving Personal Business. We aim to inspire our business partners and become the first choice by challenging status quo with our original solutions. We are searching for a proactive and service-minded IT Supporter to join our team in Panama. In this role, you will work closely with our IT Senior Supporter to provide daily support, set up users and devices, and contribute to various IT projects.

You’ll be part of a global IT team of 22 professionals based in Denmark, the UAE, Singapore, and Panama, specializing in IT Support, Information Security, Infrastructure, and more. This position offers significant opportunities for personal and professional growth, in a dynamic and international environment.

**Areas of Focus**
In this role, you will be the primary technical resource responsible for supporting the IT needs across the Americas region. Your work will have a direct impact on ensuring seamless operations for both remote and onsite users. You will be responsible for configuring, maintaining, and troubleshooting our hardware and software, as well as managing user accounts and assets.

**Additionally, you will focus on**:

- Providing support to remote and onsite users through the helpdesk system.
- Configuring and deploying handouts (phones, laptops, etc.).
- Managing asset and inventory control to ensure accuracy and availability.
- Administering users in Azure and O365 environments.
- Deploying and managing software patches via Endpoint Central.
- Assisting with the purchase of end-user hardware and software subscriptions.
- Ensuring the proper documentation of processes and solutions.

**Support Foundation**:

- Office 365
- ITIL V5
- Navision
- SharePoint Online
- Windows 11
- Jira
- MS Teams
- Intune
- Endpoint Central

**Your Professional Skills**

We expect you to have a relevant IT education and 2-3 years of experience in similar positions. Fluency in both English and Spanish is required, and Portuguese will be considered an advantage.

**Furthermore, it is preferred if**:

- You are an experienced user of Microsoft Office and familiar with enterprise-level IT environments.
- You have experience with one or more of the following:

- User administration in Azure and O365
- Endpoint management and software deployment
- Network troubleshooting and configuration
- Helpdesk systems such as Jira or similar platforms
- Microsoft Intune for device management

**Your personal skills**
- Service-oriented with a passion for problem-solving.
- Curious about our business and proactive with a can-do attitude.
- Build strong internal and external relationships.
- Resilient, adaptable, and handles change well.
- Organized, structured, and focused on delivering value.
- Eager to grow in a dynamic, international environment.
- Lastly, we expect you to embody the four Monjasa values: respect, curiosity, ambition, and smile & joy.

Questions?

Ainisis Vivas

HR Manager

**Contact Ainisis**
Phone: +507 838 9086

Application

Deadline
20/09/2024

Office
Panama City, Panama

Monjasa at a glance

Monjasa is a global partner in the oil and shipping industries. Our core business includes trading and supplying marine fuels and shipowning activities on a global level.

We are characterised by a strong entrepreneurial spirit and have experienced strong developments since our start in 2002. Financially, Monjasa is recognised as a robust business partner and total revenue reached USD 5.5 billion in 2022 - or equivalent to 6.4 million tonnes of marine fuels supplied. The fleet currently consists of 30 tankers and barges, and our operations and offices are certified according to ISO 45001:2018, ISO 14001:2015, ISO 50001:2018 and ISO 9001:2015.

The Monjasa Group is committed to running a responsible business. We are actively engaging in the green transformation of the maritime sector by being an enabler of environmentally friendly fuels, as one of our ambitions in our Responsibility Framework.

The Monjasa Group also includes offshore ship owning company CBED.

Monjasa as a workplace

Monjasa offers you a fulfilling career in a global organisation, where you will be part of a dynamic and ambitious team. We enjoy great learning opportunities and are proud of our fantastic work environment.

With “Monjasa means personal business” as the headline to our corporate purpose, this serves as the guiding principle for our business.

You will also find that we live and breathe our values of Respect, Ambition, Curiosity and Smile & Joy. All four values and our corp